利物浦制帽匠酒店 - 利物浦 Selina Liverpool

The room was freezing cold

Walking distance to multiple touristic locations.

I set the heat to the maximum possible the first night. The temperature was always below 7/8 degrees despite setting the heat to 5. I woke up in the middle of the night to put on my coat and slept with it. The next day I mentioned it to the person in the counter. He said he would send someone to check the heat and send an extra heat and/or blanket. I arrived later in the night. The temperature continued to be extremely low, there was no extra heat or additional blanket. Once again I had to sleep wearing my coat. I asked the person at the counter (the same of the day before) and he asked me why I didn't tell people from the staff. That was actually what I had requested from him the night before! Terrible service.