The commodity of the room and the location the hotel is in.
The front desk associate wasn't friendly or helpful towards me when arriving.
The staff was friendly
Waited to be greeted for almost ten minutes then the room I got was right next to a huge busted pipe leaking water from the sealing all over the place next to my room. Was very embarrassing for me and my guest. There was also many homeless and drug addict
No ice machine on my floor. Carpet felt dirty, and a bit sticky.
Overcharged for a bogus smoking charge. Charged me $320.No one smoked. The evidence they had was tobacco in the trash can? I just want my money back! The manager there Wasvery rude! He stole my money with no call!
It was in the area around every where I needed to go.
It was very dirty. There was cigarette butts inside the drawers. The sheets were dirty, the mattress covers were stained. There was fingersprints all over the doors. This place was terrible.
Well equipped, clean.
The friendliness of the staff and the complimentary breakfast. The location was farther than expected but the hotel amd staff were excellent.
Breakfast is good
The TV remote didn''t work well.
Air conditioner in Room produced high pitch whine when set to 70.
Welcome to one of the best hotels in Katy, Texas! Our location in West Houston brings our customers the fun of the big city but avoiding crowds. The Holiday Inn Express® Hotel & Suites Katy is just off I-10. If you visit us for work, you will enjoy our excellent location and services. If you need to hold an event, our large flexible meeting room will be perfect for you, and in the business center with free Wi-Fi and high-speed cable, it will be easy to touch up your presentation before the meeting. Our location west of Houston puts you just 13 km from the energy corridor, CITGO, BP, Shell, BAE Systems and other companies. We are on I-10, near many things to do and see. Our staff recommends you take a look at the incredible offers at the Katy Mills Mall. We are close to the excitement of the Great Southwest equestrian center. You will love our hotel. After a long day, relax in the magnificent outdoor pool or in the hot tub. If you forget something, you will find it in our store open 24 hours, and in the morning, you will wake up with our free Express Start® breakfast buffet. After a busy day, rest in our elegant rooms and enjoy personalized service. You will soon see why we are the perfect hotel for you in Katy!
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