They put two single beds together as a queen size bed and I paid for a deluxe room. Was not happy at all!
The staff were so pleasant and willing to offer places to visit.
The room and the beds are quite big and comfortable. Meanwhile, the staff is quite helpful too. Hotel is located at the central of the city. Easy to get there.
I think the cleanliness of the bathroom room is not good enough because it looks a bit dark and not well decorated. Meanwhile, there is a strong bad smell of my room and I think this is caused by the high hu midity and the wet carpet tiles on the floor. The homogeneous tiles outside the bathroom and the carpet tiles are always get water out during my stayed. Therefore, very bad smell occupied at all time and it made me not to sleep and live well.
The television and the channels available. The showers were very good and the location of the hotel was handy for what we needed to do.
The staff on the reception desk were not very good.They didnt know where Barlow Park was they didnt know the hours of the chinese restaurant and neither did they bother to find out. They seemed very inexperienced for such a big hotel.
central location, friendly staff
smelly aircon; swimming pool could not be used because of renovations, which we only discovered once we arrived
I had 2 people coming to town , I asked for a two bedroom room and got a single bedroom with 2 beds , which meant the aoth rep had to also book a room - great for rydes -bad for me, had a been told that there was no double rooms I would have made other arrangments. The unfornate thing is the eccess has to come out of my wages......
Re" above...i was in town to present products to the group at rydes which your food and bev national manager had asked us to do , and the f&b manager in this hotel couldnt even reply to my call for an appointment and I was staying there......the room was very comforable
None...expencive,no good service
I want to stay a hotel.But I feel as backpacker.
On arrival the hotel staff were very unhelpful and on arriving in our room we found it to be filthy with hairs around the room, cobwebs, dust, dirty windows, blood stained curtains and lip stick on the mirror. We requested to be moved and our next room was much the same. This hotel does not deserve the rating it has and we were very disappointed!
Beds v comfortable. Parking was free.
There was mould on the lamps and the bathroom floor was a bit dirty. Was really disappointed that Foxsport 3 was advertised in the in room info but was not available.
With a stay at Reef Plaza Hotel, you'll be centrally located in Cairns, within a 10-minute walk of Cairns Zoom and Wildlife Dome and Cairns Night Markets. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.