部落酒店 - 奈洛比 Tribe Hotel

The room and garden are lovely. Wi-Fi access is free. Desk staff are helpful. Sunday buffet brunch is very popular. The hotel is near a shopping mall with a variety of restaurants, a supermarket, and many modern shops, and you can walk safely to it.

Service in the restaurant could be much better. Each day at the buffet breakfast it was very difficult to get coffee. I requested it as I entered and sometimes two more times before I got the first cup. To get a second cup of coffee, I had to get up and find a waiter. Most hotels of similar level have waiters who walk around with tea and coffee. At dinner, an ordered glass of wine is not served right away but some time after the food has been served, and after another reminder. There is little evidence that a supervisor is watching over the service or over the restocking of buffet items, until the guests request a bowl, plate or other item.