The location was fantastic, a very short walk to the old town, castle, and the university district. The staff was friendly. I enjoyed that this hotel had a classic feel to it though I would be cognizant of this if you have children with you that might not enjoy the old-world style.
The comfort of the hotel could be increased by providing an extra pillow per person, and the thermostat did not work well.
Ostoya Palace Hotel is a very friendly and cosy hotel with excellent room service and beautiful interior with lots of space and elegant furniture. We recommend this hotel to other guests who like to be acquainted with good Old Polish traditions.
Friendly + Helpful
The staff had poor understanding of the english language - which can be easily rectified.choices for breakfast could be improved but not a big issue
Old style, nice service, good location
Closeness to centre of City, good breakfasts, homliness. In particular I had a problem with my vehicle, my battery was flat due to very cold weather, minus 20 C. Hotel staff looked after the problem and had me on the road in no time.
Situated in walking distance to the main sights of Old Krakow, very friendly and helpfull, english speaking staff. The hotel is small and cosy, but with no real lounge, and the restaurant is seldom open. But the downstairs bar is nice. Breakfast is heavenly! Beautiful building, and large, nice rooms. Old fashioned interior to match the building, but modern fasilities.
They only have hard matresseses, so some people might find the beds uncomfortable (my friend already has a troublesome spine, and she did not sleep well. I slept perfectly). Breakfast should be served in the beautiful restaurant rather than down in the bar. The hotel is in a rather quiet and safe street, but noice from the tram might be a problem in the early morning hours.
having to ask staff to access the locked car park across the road and along the street from the hotel
Very friendly and professional staff. Very good breakfast with a very nice variety of tasty foods. The room was exceptionally clean and comfortable. It was a very lovely hotel and we enjoyed our stay very much!
The friendliness of the staff, nothing was too much trouble. Excellent choice of food for Breakfast.
Staff very friendly and helpful, room spacious and very clean, good location, walking distance to main square and restaurants.
The room we had was very spacious and clean and had lovely furnishings. The hotel is a short walk to the centre. It's in a great location. The food in the basement pub was good and the staff were both efficient and courtious
The breakfast could be better. There was no choice of cooked eggs to go with the bacon apart from cold boiled eggs.
Located in Krakow (City Centre), Ostoya Palace Hotel is within a 15-minute walk of Main Market Square and Wawel Castle. Featured amenities include complimentary wired Internet access, express check-in, and express check-out. A roundtrip airport shuttle is available for a surcharge.