the friendlyness of staff and excellent service xx
nothing, was perfect
Very comfortable bed, smart decor, v smart bathroom, v quiet
The hotel was clean, room was quite spacious, clean and with good proximity to airport parking with free parking. The hotel was within walking distance to Crawley centre and there was a Harvester just outside the hotel.
Value for money. Location.
Friendly, clean, good breakfast
Staff were friendly nd helpful at all times z
Good value for the money, clean room, good breadfast, free newspaper, nice tv, helpful, failrly friendly staff, good location to the train station to London.
You know, I would have to dig to find them, say for instance, the eggs and sausages were not hot, hot, they were well warm - but this is not a complaint, it is the reality of the situation and I am so thankful to have a breakfast. There was not room safe, but we didn't leave any valuables in the room anyhow. Oh, no bus service to the hotel.
Clean and tidy room, good choice and standard for the 'continental' breakfast. Coffee very good, for a hotel. Hotel staff very helpful when the electronic door lock failed to work.
Room walls thin... very noisy! Couple next door. Pillows very uncomfortable The electronic door lock failed locking us out.
Good price and decor Very near rail station Very good breakfast Value for money motel!! Good shower
1 tv Station seletion poor. Normal 1-5 station bbc itv etc about 4-5 sport then the rest seemed to be movie selection which had to be paid for a sure money maker for motel company given that there is a great many free channels that could be included 2 No heater in bathroom, and as there is air extraction it makes it cold 3 We were only given 1 'card key' and have to insert card into a card reader that lets you have power to room hence when one leaves the room and takes card key to go out for a meal etc all power is cut off, so room goes cold....not good 4 No info in room regarding local eating venues 5 No radio/ alarm clock by bed 6 No spare blanket in case of cold etc 7 As the motel shares parking with Harvester eating venue there may be on busy nights a lack of parking
Room was clean, comfortable and pleased that a kettle and tea were provided. Breakfast was more than adequate. Room was your best point.
Check-in was nothing short of a disaster. I waited 55minutes before getting to the desk to check-in. There was only on person on duty and her workload was overwhelming. She had problems with your booking system and as the queue to check-in built, we were asked to take a seat and wait, while she worked hard to cope with every other enquiry that the hotel had. But, I have to stress she was doing her best and maintained as a polite of attitude as she could, despite angry customers. You must have at least two people on the desk at busy time and I blame you management rather that the girl on the desk. Not Good at all.
Convenient Hotel in Crawley Town Centre with Breakfast IncludedHoliday Inn Express® London Gatwick - Crawley hotel is less than a 15-minute drive from Gatwick Airport (LGW).The hotel is just off the M23 near Crawley town centre. It’s a short stroll to Three Bridges station for trains to London, Brighton and the Sussex coast. Catch a show at The Hawth theatre, a quick walk away, or wander into Crawley to browse the shops or grab a bite to eat at the County Mall. You can tee off at the nearby Tilgate Forest Golf Centre, or take the kids to spy otters and owls at Tilgate Nature Centre. Hever Castle, Anne Boleyn's childhood home, is a 30-minute drive, and Wakehurst Place country estate is even closer. Business guests are within easy reach of Manor Royal Business District, for meetings with Virgin Atlantic, CGG, Thales or Boeing. You can also host up to 25 people in our Crawley hotels conference room.At our hotel near Gatwick Airport you can enjoy:- Free WiFi- All Day Dining menus- Express Start™ Breakfast included in the room rate- On-site parkingRooms include blackout curtains for a good night’s sleep. If you’re travelling with kids, you can choose a room with a sofa bed. Start the day with a hearty breakfast of scrambled eggs, baked beans and sausages. For lunch or dinner, our all-day dining menu is available.