缺點: £18 for a vodka and coke and £9 per pint. What’s more all bills have a 12.5% discretionary service charge which isn’t brought to your attention.
Bar staff also have poor English and are unhelpful and rude.
缺點: I paid the Kayak rate that included breakfast, but was billed for breakfasts.
Wi fi failed after first day (of 5), never restored; never informed of progress, or of any alternative arrangement.
No wardrobe in room, and no chest of drawers.
缺點: First point, when I arrived to the reception I asked the customer service lady about types of room she answered: no madam no room available, everybody came today I transfered them to my sister hotel!! Or If you want I can give you standard room for £650 per night !!!
At the same time, I booked through Kayak app and I found it for £450 per night ..
Second point, the bed cover seems no quilt inside and they didn't change it for 8 nights, also the room was not clean..
Third thing which was the most disgusting thing, on 12 of Sep 2016 I waked up at 8:00 am because of voice coming from one of my plastic bag I was puting it over the chair, it was a mouse inside the it. Then the mouse run to his hole under the mini bar !!! I went directly to the reception and they told me sorry madam we will give you another room in another floor. They gave me other type of room better than which I booked.
Fourth point, I spoke with the supervisor about what happened, she appologized and she told me that her manager will contact me.. I was following up with her everyday but no answer..
On the last day, when I checked out she told me that her manager offer me to make upgrade next time to primume room or they will return £200 !!!
She told me " but please madam don't write your rivew online".
I against that, then she told me you can contact my manager by email.
My psyche was to much tired and bad mood.
I sent an email to the manager but she didn't reply.
缺點: Turned up at 10pm, having previously advised them I would be late. Was advised no more double ensuite rooms available, so they had downgraded me to a single with no bathroom. The room was tiny and dirty. The mattress on the bed had partially collapsed on one side. The shared shower room down the corridor was also dirty.
Won't be staying here again.
缺點: Tiny room, cupboards from a skip and mini fridge precariously balanced on one of them. I wouldn't really mind if it hadn't been over £100! Absolutely tiny room, single bed converted to a double. Staff werent exactly thrilled to see us either.