倫敦飯店 － 鄰近加拿大廣場一號

缺點: The concierge put me in a ceappy room cos I didn't dress professional enough.

優點: Location excellent professional friendly staff clean room exactly as requested and comfy bed

缺點: Not enough tea/coffee/milk in room had to go but not a real big issue

優點: 地點很方便、離地鐵站及金融區都很近、附近有很大的商場。吃的、用的、ㄧ應俱全。英式早餐十分好吃、麵包、優格、水果都有、早餐接待先生十分熱情、讓住宿體驗更加分。

缺點: 房間燈光較暗、冷氣聲音有點大。

優點: 服務人員都很熱情，早餐也很豐富多樣，房間很大，有浴缸.

缺點: 房間雖然大，但是看得出來各樣設施都已經比較老舊。床的舒適度也待加強。

優點: 服務態度好

缺點: 沒有牙刷

優點: Staff were all pleasant and helpful, large comfortable room, convenient location, relaxing atmosphere, good towels and complementary toiletries.

缺點: Small window made it a bit dark in the room, housekeeping slightly inconsistent, loud whistling noise when running bath/shower, no cutlery in room, no space for cold storage of personal items

優點: Breakfast great. Room super cool and nicely furnished. Very nice rooftop bar

缺點: Room carpet and sofa a bit stained

優點: 好的地理位置，交通方便；親切的員工；晚上這裡蠻安靜的。

缺點: 房間內沒有桌子有點可惜。

優點: The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.

缺點: I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body

優點: I liked where it was located.

缺點: Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from

優點: None

缺點: There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.