倫敦飯店 － 鄰近加拿大廣場一號

優點: RECEPTION and CONSIERGE staff very efficient and pleasant

缺點: Breakfast facilities very poor. Had to eat off coffee table in bar as insufficient space in restaurant. Food constantly running out and not replaced quickly enough. I requested marmalade and waited 10 minutes only to be given jam!!! Staff seemed stressed and overworked. Not a good experience overall.

優點: Staff is incredibly helpful and genuinely positive. Place is modern and clean; full marks for a modern well-tech'ed hotel. Restaurant was very workable and even took a date there...

缺點: the location is VERY FAR from anything tourist or business in London. Low-rates on room/night is swallowed in higher taxi (ridiculous), better-but-still-exorbitant Uber (could live with and did) or complicated-time-consuming options (uber or taxi to canary-wharf station, go to this line, change, go to that line, etc). Hotel Advice: Have pro-active information (like email) warning customers of extreme prices to get-anywhere, and suggest mediating ways to get a better "total cost of ownership" to the customer. Having a hotel-guard stop all traffic in seems an unnecessary step...too.

優點: Staff were all pleasant and helpful, large comfortable room, convenient location, relaxing atmosphere, good towels and complementary toiletries.

缺點: Small window made it a bit dark in the room, housekeeping slightly inconsistent, loud whistling noise when running bath/shower, no cutlery in room, no space for cold storage of personal items

優點: 浴室的設計

缺點: 開窗戶時，會撞到燈飾

優點: The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.

缺點: I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body

優點: I liked where it was located.

缺點: Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from

優點: None

缺點: There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.