Good location, and for a busy area of London a quiet hotel
Note on reception mentioned about replacing mattresses, either my room had not yet been done or the replacements were not very good. Also as a 3rd floor room the bathroom had a sloping roof so it was not possible to stand in front of the sink. Finally reception staff had a poor grasp of English and continually told me that the booking was made by my company, and that I should raise requests with them. There was no awareness of using an online booking engine.
Very basic but clean. Good location. Friendly staff.
The main problem was that there was no heating in the room on one of the coldest nights of the year. We were freezing! No tea or coffee making facilities in the room. Beds were very small!
It is located within waking distance to our family's flat in London
I wish they had wash clothes and the matress was a little more firm.
Clean and comfortable
Room very small only walking space around the bed and shower just like standing under a tap.
clean room, great location close to the tub, great value for money, friendly staff. I v stayed in many budget hotels in london in the past but this was definatelly the best one.
small room but couldn t expect anything more with this amount of money.
free unlimited hot chocolate
the bed linen and pillow cases are not changed daily
Reception staff, excellent
Blinds on windows could do with some sort of black out material, as we didnt have to rise to early it would have been nice to have some darkness in the room.
Good location, very close to the Kensington tube station (5 minutes walking). Clean place.
Small room and bathroom even smaller. No breakfast included either.
The coffee machine with complementary hot beverages The location, 3 min walk from West Kensington tube station, very nice quiet area. Friendly staff - booked restaurants and taxis for us, altough the taxi driver told us he (and we) had to pay a 5 pound fee to the hotel. Better to get taxis across the street.
The triple room was claustrophobic, we were given the smallest room in the hotel, even though we paid for a triple!! The bathroom also very small. It was tolerable for a few days, but expensive for the conditions!
Don't buy breakfast here !!, you will get a paperbag with a bottle of apple juice, a yogurt and a package of kellogs with hot milk. This is a continental breakfast !!
the staff were very friendly and helpful. Excellent service. The location is good, with easy access to the subway.
The internet did not really work in our room on the 2nd floor.
Location This family-friendly city hotel is situated within easy reach of the famous shopping district of Kensington. The hotel is within close proximity to Harrods, the 3rd most visited tourist attraction in London, on Brompton road in Knightsbridge. The Olympia Exhibition Centre, as well as both exhibition centres at Earl’s Court, can be found nearby, offering exhibitions throughout the year. The hotel’s immediate vicinity features restaurants, bars and pubs, nightlife spots, public transport Facilities 36 rooms, including 7 single rooms and 18 double rooms, are located on 4 storeys and can be reached by lift. Check-in and check-out are possible at any time at the 24-hour reception desk. Valuables can be securely stored in the safe. Wireless internet access is provided in public areas. Guests arriving by car can park their vehicles in the car park. Rooms Central heating ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products ensure additional comfort. The hotel has family rooms and non-smoking rooms. Sports/Entertainment Fine weather can be enjoyed on the terrace. Meals A delicious breakfast provides energy for the rest of the day. Payment All major credit cards, including VISA and MasterCard, are accepted for payment.