靛藍倫敦 - 帕丁頓酒店 - 倫敦 Hotel Indigo London - Paddington

I was given a small room which was barely bigger than the bed. The shortest path from the work desk to the bathroom was through the bed. The closet/storage space was miniscule. However, the room was spotlessly clean and was well-appointed: large number of outlets on the desk, free water bottles, free wi-fi, led reading lamps, and in-room safe, to mention a few. The bathroom was ultra-modern, and the mid-size shower had rain showerhead which I enjoyed. Staff was exceptionally courteous and helped out a lot. They booked a taxi for me and upon my request advanced the pickup time quickly. They also printed my boarding pass when I emailed it to them. They promptly took my luggage to my room and loaded taxi. Excellent location.

Small room.

A very smart hotel. Friendly and helpful staff. Excellent food.

A lot of noise from the road outside spoilt the first night and the hotel should look at improving the soundproofing of those windows at the front of the hotel.

Staff, room , facilities

None

Fabulous quality decor and room provided everything I needed. All but one of the staff I met were great.

Checking in was a horrible experience. The woman on reception was not only unhelpful but actually rude and unpleasant and I felt shaken by her attitude, hence my choice of "poor" for the check-in process. However, aside from this, staff were great, which is why I've gone for an overall "excellent" for performance of staff. I dealt with a lovely man who helped me with my luggage and a male receptionist who was very nice and helpful. Also, the wooden floors in my room were very very slippery, and not just in bare feet and socks but also while in shoes! And finally, I struggled to read the code for the wifi and was told that many guests have a problem with that.

Stylish hotel, loved the comfy bed and great shower.Would recommend this hotel and will definitely be back on my next trip to London.