very pleasant clean and elegant room and good location
The concierge, Stephen, was a delight to work with and extremely helpful
Hot water not always available and hard to control the heating system
Staff very welcoming. Evening glass of champagne very nice touch.
Breakfast room small but everything nice and fresh.
The location is excellent for getting into the city, being very near Glouscester road tube station. Also great for Royal Albert Hall and museums. The room was very clean, comfortable and nicely appointed. Very nice bathroom, with a good shower, lovely complimentary toiletries, and the bathrobe and slippers added to our comfort. I loved being able to open the window and look out onto Cromwell road. The hotel is very quiet and we had an undisturbed nights sleep. We found the staff very pleasant and helpful, but unobtrusive. All in all a very pleasant stay, excellent value for that quality in Kensington. We would definately stay there again.
A very comfortable hotel, courteous staff, champagne a nice touch. Breakfast continental - very good.
Concierge service and the personal attention.
We did not like the foam pillows but the hotel replaced them with brand new feather pillows after we asked for them.
The friendliness of the staff
Staff was kind, helpful, and accomodating
We enjoyed our stay very much, however we feel that the mattress was too firm as well as the pillows.
Newly decorated, great location
Everything very kind staff
A stay at Ashburn Hotel places you in the heart of London, a 2-minute drive from Hyde Park and 7 minutes from Big Ben. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby.