Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.
I asked for an early check in which wasn't possible and I understood this. However, when I returned at the regular check in time, the receptionist without checking with anyone, insisted the room still wasn't ready. Had to ask for the manager, who after checking with housekeeping, found the room was ready. Receptionist was not happy at being contradicted and was less than pleasant for the rest of the check-in process. Not offered breakfast discount on check-in so would have paid substantially more if I hadn't found out about the discount by accident. Stayed two nights. Mini-fridge was not restocked the second day. Took 45 minutes to get a bucket of ice and then felt guilty for asking for it when we found out the poor guy doing room service was the only one on duty. Seems like the hotel needs to amp up the staff numbers to provide the five star service you're paying for.
Best Hotel ever
Beautiful hotel in an excellent location & very historical Staff are wonderful, great breakfast & we had a room facing the Thames & the London Eye.
Nothing, all was perfect!
Royal Horseguards A Treat
The room was very nice and quite comfortable. The staff was very attentive and accommodating.
Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam.
Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.
Good service Great location
Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
Elegant, helpful, and very well located
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west.
Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
Great location and friendly and helpful staff
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again.
For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Service and staff were exceptional. Made us feel special and very welcome.
Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint.
具有當代風格的飯店就位在Central London，走到特拉法加廣場、大笨鐘和倫敦摩天輪只需要大約10分鐘左右。 提供江河景觀及免費Wi-Fi。
The Royal Horseguards有設備完善的的客房，還附平板電視和iPod擴充底座。 不但有空調，還提供熨燙設備、迷你吧和暖氣。
入住期間，旅客可以在One Twenty One Two享用早餐、午餐和晚餐，這裡供應特色英國料理。 旅客也可以在Equus Bar暢飲幾杯。
從Royal Horseguards Hotel可以步行到威斯敏斯特宮、萊斯特廣場和皮卡迪利廣場，附近有各種購物、用餐和夜生活選項。 可以步行到倫敦滑鐵盧車站和Waterloo Tube Station。
皇家騎兵衛隊酒店的位置在Westminster的2 Whitehall Court，距離倫敦市中心0.8公里。 英國國家美術館是距離皇家騎兵衛隊酒店最近的地標。