Nothing, Awful customer service
They should have given me a refund. I was in a hurry to book a hotel before work for the next week and didnt read the terms and conditions. Once I realised I had booked the wrong week I informed them of my mistake, only to be told that I would not get any of my £212 refunded. This was over a week in advance of my check in date which would have given the hotel ample time to fill the room. I was not offered any reduced amount of money back. The ryanair of hotels.
I try to stay at this hotel every time that I am in London on business because for me it is a perfect location for work and for visiting the theatres of central London. Some good restaurants nearby, especially the burgers at the Steam Engine pub just behind the hotel. Apples at reception are a nice touch and the staff I have always found very pleasant and helpful.
On a couple of visits I have found the rooms to be cold even with the heating switched to maximum and left on all night. The grouting in the shower and the sealant could do with replacing in some rooms to make the shower appear clean and fresh.
We only had one towel in the bathroom although we were a couple, only to find out that the second towel was apparently in a drawer in the room upon checking out. No one told us about it upon checking in. Then a fire alarm went off during the night. No one communicated with us whilst standing in the foyer for 45 minutes, not the staff nor the fire officers ... All of a sudden everyone just moved back to the rooms, surely we should have been advised what caused it and told everything is fine, you can go back now and sorry for the inconvenience? Otherwise it was clean and the location good.
The Days Hotel London Waterloo is a 100 Percent Non-Smoking Environment that offers great value for your money together with a superb location. We are located south of the river Thames in the London Borough of Lambeth. Landmark such as the Imperial War Museum and the London Eye are within a 10 minute walk with other attractions within easy reach. All our 162 contemporary furnished rooms feature ensuite bathrooms with power shower, complimentary tea and coffee making facilities, direct dial phones, TVs with a selection of Free view and Sky channels. Free Wi-Fi in all rooms. The hotel is ideally situated for Londons West End theatres, cinemas, art galleries, museums and shopping. We are located opposite the Imperial War museum- just 10 minutes walk from Waterloo Station and the London Eye. Maximum of 3 rooms to be booked at a time or there will be a different cancellation policy. Please contact the hotel directly. Car parking is available on a first serve basis for a fee. Contact the hotel for full details.
- 西敏橋 0.8公里
- 倫敦摩天輪 0.9公里
- 威斯敏斯特宮 0.9公里
- 大笨鐘 1公里
- 南岸中心 1公里
- 威斯敏斯特聖彼得學院教堂 1.1公里