Great for when using Heathrow airport
Beds were comfy. Lots of choices for restaurants a few blocks away on Queensway. Conveniently located near Paddington station where the Heathrow Express train departs from. Close to Princess Diana memorial park for the little ones.
Well presented and recently renovated; kitchenette useful with grocery stores nearby; bright room with some charactyer.
Room quite small but typical for London and still very workable for two people. Slight 'machine noise' hum during the night - not loud but could be a problem if you are a light sleeper.
I did not like the reception as we checked-in. I was a bit confused with the room I booked but I didn't have a problem with what I got.The guy had quite an attitude and told me to double check what was on the internet. Reception is very crucial in such a business. However the lady that was present when we checked out was very friendly and helpfull.
They have good location and quiet and neat facility,' Hotel staff is good and extremely helpful, room sizes r bit small but u can't complain as u r in London's pricey location, I extended my stay twice here even though other hotels were also available, I will recommend this hotel to everyone, but please check the size of room in accordance with ur location.
Rooms r bit small, but as its London, I like everything abt this hotel.
Staff friendly, price reasonable, room big
Layout of the room bizarre- like to lie in bed and watch tv- this was on a wall around a corner- just strange place to put it!
clean, comfort, very good hotel
stairs; breakfast not included; a little bit far away from Paddington station; free wifi is slow for my experience
location and in-room facilities. Very quiet. Cost [discounted] was reasonable given location and facilities. We stayed at the Cleveland last year.
The bedroom has a cupboard with a little kitchen inside. It was very nice to have breakfast in the bedroom. Note that there is no coffee machine.
It was the second time and it was terrific again
Disgusting floors ( it looks like its not cleaned ever ) , rude staff when checking out ( calling me at 11 am asking me to leave within 10 minutes or I will pay extra 10 pounds for every ten minutes. They did not tell me while checking in that check out time is that early!! + calling me at 6 am for a wake up call that I never requested!!! Poor experience.
Kitchenette was well equipped. Room was clean and recently renovated and well kept.
Our room was underground, windows and light were adequate but you could hear people talking on the street. Bathroom was cold even in summer.
With a stay at Cleveland Hotel, you'll be centrally located in London, within a 5-minute walk of Kensington Gardens and Queensway. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.