酒店地點偏僻，距離地鐵站遠，到市中心十分不方便，坐Uber也要50分鐘。房間沒有拖鞋、牙刷……，燈光暗，早餐種類太少，check in 太慢
I liked where it was located.
Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from
Worst hotel experience :(
There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
Saturday night with girl friends
The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.
I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
Welcome to the DoubleTree by Hilton Hotel London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf – perfect for travelers looking to make the most out of London. This former 17th century Wharf Building boasts exposed brickwork and London’s last dry dock for shipbuilding. The hotel’s complimentary ferry provides access to Canary Wharf and a connection to the Thames Clippers for an unforgettable voyage into central London. The nearby Underground station and Docklands Light Railway also offer links to the city. Your memorable stay at our Docklands hotel begins with a warm chocolate chip cookie at check-in. Guest rooms feature a flat-screen LCD TV, opening windows and tea/coffee facilities. Most guest rooms also boast city and river views. Business travelers will appreciate the laptop-sized safe, large desk and 24-hour room service. Choose a suite for a separate living area with sofa bed – perfect for families. WiFi is complimentary in all guest rooms and public areas. Discover our Columbia Restaurant, and savor seasonal produce and individual barbecues on the outdoor terrace. For private dining, visit The Library or The Snug – exceptional places to celebrate special occasions. With 9,286 sq. ft. of event space, our Riverside hotel is ideal for your next function. Host a conference for up to 350 guests in one of 15 meeting rooms. Wedding receptions are stylish in the Millennium Suite, which opens to the terrace for spectacular London views.
based on 8,081 reviews
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