倫敦帕丁頓海德公園美居酒店 - 倫敦 Mercure London Hyde Park Hotel

Location is the best among all. At a quiet square and only less than 5 minutes casual walk from the Paddington Underground & Train Station. My room is a Club room (Still small but expected) which was clean and comfort. The rate include buffet breakfast which is good too and the breakfast is acceptable with many choices & good service at the restaurant.

Reception Staff were not helpful and laugh at guests whom could not find the exit when they came down to the lobby by using the stairs. And the most important is they charge Wi-Fi for GBP 12.50 a day which is very expensive. It is not a 5-Star Hotel!!!! They should also fix their windows as freeze winds leak in the room during the night.

Peace and quiet, and the neatness of the hotel

I booked for a double room and was given a twin room which was most uncomfortable. It took a lot of trouble and noise making from me to get the hotel staff to merge the beds together to make it look like a double room as they claimed that they did not have a double room for me that I booked for. dissappointing. I was most uncomfortable.

Location was great. Value for money pretty good.

Cleanliness was only ok. The 'little things' were not up to the standard I would hope for from a 4 star hotel.

Good location on quiet square. Close to attractions, but away from the trafic noise at night. Room very comfortable for 3 people.

No!

The staff were wonderful

There was no natural ventilation or air conditioning in our room which made the nights rather difficult to deal with