The location was nice.
The rooms are small and outdated. They are not well maintained - they look worn and tired. The quality of the bed, linens, and towels were ok. I was not impressed and would not stay there again.
Item missing from my room upon returning
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
Lobby under construction
It is fairly close to Paddington Station.
The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
Modern decor and cleanliness
No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out.
Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
That after 4 days i was going home....
Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small.
No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
The simple bedroom decor, linen and bathroom facilities.
The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
All good standard
Room was very small & insufficient wardrobe space
Toilet seat in room was very loose.
It is new.
The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
The whole experience. We checked in at 12pm but was told our room was not ready, which was ok, we expected this since we was early. However when we got back at 11pm we were told our room was not ready and that we should have been told about this at check-in - which we was not. They called round to find an alternative hotel to accomodate us for the night - they found none. We mentioned a refund as time had passed and we were sick of waiting so they put us in one of the hotel rooms. It was tiny and smelt of paint. They must have refurbished it and should not really have opened, it was clearly not ready builders were still present in the hotel. It is supposed to be a 5* however I wouldn't even give it a 2* rating. We will definately not go back and we would not recommend anyone stay here ever unless your ready for a huge disappointment.
A stay at The Park Grand London Paddington places you in the heart of London, within a 10-minute walk of Kensington Gardens and Hyde Park. Featured amenities include a business center, limo/town car service, and express check-in.