倫敦伊麗莎白酒店 London Elizabeth Hotel

Location

Front desk staff never answered phone. No air- room was 94 degrees. Staff unable/ unwilling to help or cancel future reservations. Still waiting for response after a week

At the time of our visit to London, it was 90 plus degrees. Air conditioning did not work in room. The staff gave us a fan!! Called Expedia to try to get some help with refund. Expedia has tried but cannot make contact with them

No working toilet or internet

The location of the hotel is excellent. It is easy to reach by public transit, and is right by Hyde Park, which is lovely. The staff were friendly when we first checked in.

Our toilet in our room didn't work. We asked about it each of the 3 days, and they did nothing. We ended up having to use the public restaurant toilets, which were below the first level (we were on the 3rd floor). Our room smelled strongly of cigarette smoke. Then, on the last day, the internet stopped working. We called the front desk and they said they were working on it. Still didn't work the next day, so we couldn't check in for flights/call Uber. For all of these issues, the staff did not seem to be apologetic or offer any solitons. In the end, we were very disappointed by our stay.