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8.0
Kayak price wrong
優點： The renting experience with Enterprise was very good but I couldn't pay the prox kayak quoted.
缺點： I couldn't pay the price kayak quoted. They told me it must haven been a mistake and gave me a good discount but the price was still 20% higher.
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2.0
2 hour queue to pick up the car!
優點： online booking was smooth and easy
缺點： I arrived at the rental desk adn it took them 30min to process 3 people. i then had 9 more people in front of me which would have meant waiting a total of 2 hours to rent a car !?!!? I therefore cancelled and left. I appreciate it is holiday season and waiting times are longer than usual, but this is way too much. Not sure what the issues is and probably adding some staff at the counter would help. But also looking into making the process quicker - ask customers to pre-fill info when booking, train staff to be more efficient etc...
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