維多利亞租車

Idiots did not know there product and gave me misinformation by phone

缺點： I called the location in Victoria while booking online with Kayak making my reservation. I was going to book a full size to try to get a 4 wheel drive vehicle as I was driving to Whistler (snowy mountain village) but the rep told me I had a better chance of getting a Subaru outback if I booked an intermediate size car so that is what I did. He said "9 times out of 10 you will get an Outback". The day I arrived to pick up my car I found out there were no Subaru's for me and I could only have a mazda 3!! Was not even willing to upgrade me. Nice car, but when it dumped snow for 3 days straight in Whistler I basically could not drive my 2 wheel drive car for half of rental time due to ice and snow. I was very VERY angry and will never use them again. I will also write reviews to that effect wherever I can online. This is the second time they have screwed me over there. The first time they "forgot" to file an insurance claim for me so I was never reimbursed $250 for a windshield repair. The manager Rumy was a nice guy in person, so I gave them a second chance, but it was a total mistake. No apology, no compensation. Will never use National again and would encourage Kayak to let this location know that they are failed YOUR customer. If possible I would like compensation for the time I was not able to drive my car due to their mistake. I booked on Tue, Dec 12, 2017 at 6:10 PM. You should be able to find the exact employee I spoke to by their schedule on that date. only two or 3 people work at this location at any given time and I spoke to a man. Should narrow it down. They will not give that information to me.