波特蘭租車

They gave away our prepaid car and didn't have any others

缺點： We caught the train from Seattle to Portland. We were pretty hungry by the time we arrived and so got a coffee and some food at a place around the corner. By the time we arrived we were a bit more than an hour arrive our estimated arrival time. When we arrived at Hertz the person at the counter said (that despite us prepaying for the car) that they had given our car away and they were all out of cars. Apparently they had done us a favor by holding it for an hour!! I have never had this happen before. In my experience when you pay to rent something you are free to use it how you want during that time - imagine someone rented out your hotel room if you check in late. I get it when you only have a reservation but we had already paid. Then came the worst customer service ever. The store manager Ryan Lange then blamed us saying "I'm sorry you were late" and then proceeded to tell us that "the door is that way". Think about when airlines overbook flights. They apologise and then offer a solution. Totally unacceptable.