Worst holiday experience ever

優點： Nothing , staff at Chania airport treated us like dirt. Would never use Europcar again.

缺點： Kept waiting for an hour at arrivals until meet and greet service came to pick us up. Booked car with full tank of petrol to return full , didn't happen. Had to return car the first day as the window was stuck open , no apology , even said he would let us off not returning car with correct fuel level , so we should pay for the petrol to return a broken product ?? We had our car broken into , spent afternoon in a police station to get report . Office in Rethymno said we wouldn't have to pay for the window as it was criminal damage. Office in Chania said we had to pay , first 50 Euros , then 30 Euros . Paid up just to get away from the place. Completely ruined our holiday.