B4 阿斯托里亞佛羅倫斯酒店 - 佛羅倫斯 Palazzo Gaddi

Receptionist lied to my face

Its a good location, theres a view of the Duomo from the roof, and the breakfast room is very grand. When i booked it was the cheapest of the centrally located. Some staff helpful.

The room smelled of smoke for the whole trip. Lots of wear and tear. I booked without breakfast. At check-in receptionist told me breakfast included. I said that it was not included. She checked computer and insisted it was included at no charge. At check-out the same receptionist made me pay for breakfast, and told me she had never said it was included. A barefaced lie, presumably to con extra money out of guests.