The staff was wonderfully attentive and helpful.
Roof top bar was great.
Receptionist lied to my face
Its a good location, theres a view of the Duomo from the roof, and the breakfast room is very grand. When i booked it was the cheapest of the centrally located. Some staff helpful.
The room smelled of smoke for the whole trip. Lots of wear and tear. I booked without breakfast. At check-in receptionist told me breakfast included. I said that it was not included. She checked computer and insisted it was included at no charge. At check-out the same receptionist made me pay for breakfast, and told me she had never said it was included. A barefaced lie, presumably to con extra money out of guests.
Great Location and Great View
We booked two superior/deluxe rooms. They turned out to be adjoining rooms. One room had about 5 huge windows which offered a panoramic view of Florence including the Duomo. The other room had a huge terrace, complete with a table and four chairs, which also overlooked the Duomo. We could not have asked for better rooms! The view, decor, breakfast, service, location and experience were all perfect!
Nice location, historical
The bar and lounge accommodation is large and provides sufficient privacy to spend some time. The bed was very confortable. The personnel was good.
I have booked a luxury room and the only luxury was the size which was spatious. The TV is no flatscreen and far from the bed/sitting place. All furnishing is old and out-dated. The shower in the bath was leaking. No internet on the rooms, only in the lobby.
Extremely old the furniture, it definitely doesn´t suit with a four star hotel
location, room, reception staff, classical old world hotel.
breakfast over 7 days, food predictable and poor. lovely room though.
Located in center of city
Cold water in shower and we had to complain to get hot water and even next day it was gone again. Charming roof top bar was closed even that it was nice weather, only one it was open during our stay. Very disappointing
A lovely hotel with lots of atmosphere and within walking distance of most of Florence.
Bar facility moved to 6th floor in evening, therefore, no facility in reception prior to going out.
Location & Staff attentiveness & the view from the roof top bar is excellent
Breakfast staff could be more helpfull - especially for parents with young children.
Overall entire stay was excellent
The choice's for breakfast very limited for 15 Euro pp and the coffee was warm, but service was excellent. We only had breakfast once during our stay.
- Excellent location - Beautiful lobby - Large bedroom - Extremely helpful and friendly staff
- Whenever the shower was used there was no way of stopping water flowing onto the bathroom floor, collecting in quite a deep pool near the basin and the door.
It was beautiful, in a great location, friendly service, quiet, and a very good price for this type of hotel.
I thought the garage fee added on to the price was a little high for 1 day.
The 4* NH Collection Firenze Palacio Gaddi is located in the heart of Florence, the birthplace of the Renaissance. Formerly the residence of aristocratic Florentine families, the hotel offers close proximity to all the city’s key cultural highlights including the Duomo complex, Piazzale Michelangelo and San Lorenzo market. It also offers easy access to transport links, positioned only minutes away from Santa Maria Novella railway station and a 20-minute drive from Peretola Airport. The hotel offers 86 elegant rooms, individually designed in elegant combinations of traditional and contemporary style. There is a range of suites to choose from, including a penthouse apartment with private elevator access and panoramic views of the city. Each room features either a bathtub or a rain effect shower, and complimentary Wi-Fi is included as standard. Guests can dine al fresco in the hotel’s garden restaurant which serves a range of local and traditional Italian cuisine, while the rooftop terrace provides the perfect space for a glass of Italian wine as the sun goes down. Business functions and wedding receptions can be held in one of six fully equipped events spaces, accommodating up to 150 guests. An on-site event planner is also available on request.