It's the service that makes the difference
The Axial and its sister hotel Maxim immediately upstairs virtually define the essence of the value hotel in a central Florence location. Speaking of which, yes, that location really is about as good as it can possibly get, on Via de Calzaiuoli (one of 2 main north-south streets in the dead centre of Florence), places approximately equidistant (that's perhaps 200 m in either direction) from the Duomo and the Palazzo Vecchio. So far, so good, but it's the staff that make the real difference, always friendly and efficient, eager to help, very relaxed. Most of them speak very good English if that matters - although it's clear they also get a lot of Italian guests (which possibly says something in itself) Lots of families come here, not surprisingly given the good rates (astonishing given the location) and clean, comfortable rooms. Rooms might not be the largest but they are nicely appointed. Beds in particular are especially comfortable; they manage the ever-elusive goal of getting pillows that provide adequate support yet sufficient softness (something I can confirm from many hotels around the world is difficult to do reliably), and the bedding offers the right balance of ability to stay warm if that's what you need and ability to peel back layers if you might otherwise be too hot. Very surprisingly given the location too, the rooms are quiet; an oasis of calm. In summary, this is the hotel I will keep coming back to year after year when in Florence, a place to become a regular patron of.
What's not to like? In truth any comments here from me would be more in the 'room for improvement' category than the actual 'didn't like' category. So what, if anything, could they improve? Possibly 24-hour reception (reception does close for a short time in the very middle of the night), possibly bathroom facilities (the plumbing is always functional but slightly unresponsive and feeble); that's about it. These it will be pointed out are quibbles - nothing that in any way diminishes from the experience and being honest, the sorts of minor quirks that you would expect from a hotel in this market segment.
i enjoyed the very helpful staff and the very central location. It was a very good stay
The staff was very friendly and helpful, the rooms were spartan but clean and the locations is excellent steps from the Duomo and other major attractions with free internet access. I would stay at Axial again
The location and the accommodating staff were the best part of this hotel. It was clean and basic and great for the price.
Location. Location. Location. Everything is just within 3-5mins reach. Moreover, we had a spacious room, a cozy bed and a good sized shower room.
The only thing I would recommend, even at the expense of increasing a bit the price, is to include some hams/salamis for breakfast.
The location was great. It was walking distance to many of the Florence sites. The room size was good and the staff was helpful. Internet access in the rooms was convenient.
The walls were thin and if a room next to you was noisy, it was heard.
Good hotel, although a litttle expensive
how helpful and friendly the staff were
central location, free wifi, comfortable, friendly
church bells waking me at 7 a.m. Every day :-)
Great room, clean, free internet access.Friendly staff. In the middle of the city close to all the main tourist sites.
Staffs services were very well. I felt so confotable.
Nothing, but next time I will pay more to select another room with both tubs.
A stay at Maxim Axial places you in the heart of Florence, within a 5-minute walk of Piazza della Signoria and Cathedral of Santa Maria del Fiore. Featured amenities include complimentary newspapers in the lobby, multilingual staff, and luggage storage.