Easy access no fuss
Very clean,Modern and friendly staff
Quality of the food was barely adequate
Pleasant staff. Breakfast was acceptable.
My room was cold every night i returned and the heating didnt seem to work properly. Remote control on the tv didnt work.
A good clean hotel, suited the purpose of our stay. Close to Birmingham International Airport Secure Parking.
It was a big Hotel and not many people staying there, felt quite chilly at times.
Karl Diggins - Operations Manager - polite/reasonable/took 'ownership' of problem and dealt with me in a very professional manner.
Reception staff member - australian or new zealander? - awful! - rude/obstructive and unreasonable... Even hung up via telephonen me whlst problem absolutely no customer service!
A little hard to find from postcode on sat nav
convenience, room compact but comfortable
2 hour wait in The Hub for a cold (supposed to be hot evening meal). Surrounded by uncleared tables. However, empathized with the couple of staff on duty so didn't complain as everyone else seemed to be. Breakfast also a bit chaotic. I can see part of the problem - the kitchen is a long way from the serving area and the logistics are not well designed.
Proximity to NEC
Lack of adequate heating in room. Poorly equipped room (ie no bedside table for single bed.
It was so close to the NEC
The room was so cold. The receptionist said they took 30mins to warm up but even after 4 hours it was not comfortably warm. I was very cold outside but the heating should still be effective.
I liked the fact that it was so close to the nec
The lights in the room were not bright enough - one bulb was out which made it even darker. The heating did not work and they gave us a fan heater which did not work either - the lights in the bathroom failed during the night and the housekeeper took half an hour to fix them so I had to shower in the dark! Not a good experience.
When you stay at ibis Styles Birmingham NEC and Airport in Birmingham, you'll be near the airport, within a 5-minute drive of National Exhibition Centre (NEC) and National Motorcycle Museum. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.