Roaches, coffee pot was broken, hair dryer was broken, carpet was sticky. Gross.
Bathroom faucet broken and disconnected from sink. Hairs on pillow of bed. Bed cover dirty. Stairwell disgusting. One out of two AC didn't work. Hair dryer didn't work. No housekeeping service between the two days we stayed.
The front desk staff and van driver were very helpful.
The fan in the room needed to be cleaned and the towels were very thin and cheap.
The beds were comfortable. A suite at this price was fantastic.
No one was at the desk on arrival. However, someone showed up within five minutes.
The room was absolutely huge and airport shuttle timely.
No problems really. It is a value hotel so not sparkling new but everything worked and it was clean.
the hotel itself is pretty basic, but the service was A+. They shuttled us to a restaurant for dinner(no charge), and allowed us to stay in the following day(no charge). Excellent, clean room which was quiet; slept very well. And, the price was very reasonable !
The room was nice, but I could not find the switch to turn off the hallway lights. So they stayed on all night, making it hard for us to sleep. The night shift shuttle bus driver is very competent.
The desk clerk didn´t know the room. He told me it had 1 bed. It was the shuttle bus driver who saved the reservation by showing me the sofa bed. When I called the America Value Hotel on the airport´s telephone, I got another hotel, owned by someone else. It took 2 hours all together to get to the correct hotel. These are my complaints-you figure out how to put it thru your system if you want to improve your chain.
With a stay at OYO Townhouse Houston George Bush Intercontinental in Houston (Greater Greenspoint), you'll be within a 15-minute drive of Greenspoint Mall and Willowbrook Mall. Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.