There were roaches everywhere and some that had been smashed but never cleaned up prior to us arriving at our room. Me and my children experienced what looked like bug bite welts on us. Only reason we stayed Is because at the time we had nowhere else to.
Breakfast not provided even though it was clearly mentioned in the booking that breakfast will be provided.I believe hotel should remove the breakfast option in case they are not providing it anymore due to any reason or should provide compensation for it
This was thee worst hotel experience I have ever encountered in my life! Roach infested rooms, have to beg for housekeeping, clean towels, and linen, beyond rude managers, unhelpful staff, unruly guests, unprofessionalism at its best. DO NOT STAY HERE!
Location was ok. Room was clean.
It was pretty obvious that the staff had a job that they didn't like. There weren't enough coffee makers so I had to do without.Accidentally locked myself out of my room at 6 am and had to wait in my truck until 7:15 because there was NO night clerk.
Nothing! It was 45 minutes and far away from bush airport! Cost $100 us for cab fare! Better to pay more and stay at airport!
Front door was locked at 11 pm! When I rapped on window to get their attention to open door was reprimanded for doing so! Poor reception!
Extremely dated with broken bathtub no kitchen supplies. Guests live there
Professional & Very clean
No everything was great!
It was food leftover from last person before I checked in.
Decent looking and the shower gets hot
There were bugs
1. Roaches in the room 2. Door looked like it had been kicked in. Made me feel unsafe. 3. Smell of marijuana in the hallways. 4. Seedy characters drinking and smoking in the parking lot. 5. Parking lot full of potholes and sewage.
With a stay at Extended Stay America - Houston - Katy Frwy -Energy Corridor in Houston (Memorial), you'll be within a 10-minute drive of CityCentre and Memorial City Mall. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.