IAH 機場東華美達哈姆泊爾酒店 - 漢布爾 Ramada by Wyndham Houston Intercontinental Airport East

Overall 2/5

Free airport shuttle

First, my flight to Houston was cancelled and the hotel was not understanding - they charged me an extra fee (which cost more than a night's stay) and when I arrived the next day they told me my room wasn't ready despite me paying extra to keep the reservation. They told me they actually overbooked the hotel and I sat in the lobby for almost 3 hours waiting to check in. They checked me in to a different room because mine was still unavailable. There were 6 of us waiting in the lobby for at least 2-4 hours. I ended up paying a total of three nights for just a one night stay. Overall the experience was pretty disappointing.

Great Lobby

Most of the staff was nice and friendly

I was disappointed when I arrived. The lobby was beautiful and newly renovated but other than the lobby being renovated the rooms left much to be desired. As my 11 year old said " they spent all the money on the lobby and left the rooms a mess." Clearly, this is an older property that requires a great deal of attention.The restaurant was closed the whole weekend we were there. The rooms were not easily accessed from outside. Your key was supposed to allow you to get in from outside where it would be closer to your room, that never happened. All doors other than the lobby doors did not work. Even after being told there was a work order nothing changed. My original room had a toilet that continuously ran. We had to always shake the handle by the last night it would not stop running at all. We were then moved to a room that barely cooled. This was not a pleasant stay, I will not stay at this hotel again.

No smoke detector

The room had long curly hair in the bathroom on the shower wall. Most amazing was the smoke detector was open with the battery missing.