Breakfast for the most part had the foods we wanted
When walked in to check in, the halls smelled like moth balls and the water leaked on the floor in my bathroom
The water pressure was a joke and the bed was super squeaky
Very Close to Airport for tired travelers.
Bar is nicer to eat in, but minors not allowed.
Moldy, no shower water, restaurant closes at 10
Close to airport bit not worth it. Keep Looking. Says newly remodeld...not.
Just that is near the airport
the person of the front desk was rude . When i went i already have mybreservation done online because they made for me and qhen gave my confirmation number at the front desk lady she said that she need to see the card ....thing that doesnt have sense because i was not with yhe person who reserve for me the night , so she said that she will have to charge it to another card , something that never happen in any hotel i always go with a reservation done . The hotel its not clean and it feels insecure to stay there Its old, lights in the room should not be white lights thats not nice it looks like if you are in a hospital...rooms should have yellow light
Free airport shuttle
First, my flight to Houston was cancelled and the hotel was not understanding - they charged me an extra fee (which cost more than a night's stay) and when I arrived the next day they told me my room wasn't ready despite me paying extra to keep the reservation. They told me they actually overbooked the hotel and I sat in the lobby for almost 3 hours waiting to check in. They checked me in to a different room because mine was still unavailable. There were 6 of us waiting in the lobby for at least 2-4 hours. I ended up paying a total of three nights for just a one night stay. Overall the experience was pretty disappointing.
Location to airport, close to major stores,restaurants it anything you wanted to do on the 1960 Rd
Late check in time had to ride around for 3 hrs before I could check in room, then went back to hotel 30min after check in time and room still wasn't ready had to come back later
Most of the staff was nice and friendly
I was disappointed when I arrived. The lobby was beautiful and newly renovated but other than the lobby being renovated the rooms left much to be desired. As my 11 year old said " they spent all the money on the lobby and left the rooms a mess." Clearly, this is an older property that requires a great deal of attention.The restaurant was closed the whole weekend we were there. The rooms were not easily accessed from outside. Your key was supposed to allow you to get in from outside where it would be closer to your room, that never happened. All doors other than the lobby doors did not work. Even after being told there was a work order nothing changed. My original room had a toilet that continuously ran. We had to always shake the handle by the last night it would not stop running at all. We were then moved to a room that barely cooled. This was not a pleasant stay, I will not stay at this hotel again.
Front desk staff.
We had to wait 40 minutes for the shuttle bus from the hotel to pick us up which is only 1 mile away.
No smoke detector
The room had long curly hair in the bathroom on the shower wall. Most amazing was the smoke detector was open with the battery missing.
We stayed for a early flight so this worked okay.
The smell was unbearable
shuttle service friendliness by front desk
Refresh at this Ramada Houston Intercontinental Airport East hotel conveniently located off Interstate 69 near Houston Intercontinental Airport, downtown Houston, golfing at Tour 18 Golf Course, horse racing at Sam Houston Race Track, and NASA Space Center. After a day of business or leisure, relax at this hotel with complimentary wireless Internet access, complimentary airport shuttle service, fitness center, outdoor pool and sundeck, Ramada Mart convenience store, complimentary parking for all sizes of vehicles, meeting facilities and business center. Enjoy an onsite meal at Dolphins Restaurant, or a cocktail at Dolphan Bar. Guest room amenities include refrigerator and microwave. Suites and smoke-free rooms are also available. There is no charge for children 17 and under with an adult.
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