Good sized room and close to city centre and train station. The staff was very friendly and helpful. I had no problems accessing the internet, but you will need the access codes from the staff, so make sure you do this when checking in.
Staff not available in late evening.
Excellent hotel within walking distance of the city center. We arrived just before check-in time, and were given the code to enter the building. The room was neat and comfortable. It is not glamorous, but it is perfect if you are looking to not spend a fortune on a hotel and still easily access the city center. Good location if you don't mind a 15 minute walk.
overpriced, website looks better than hotel, no reception staff apart from mornings, says is a cafe but no one there to get coffee with, no tea and coffee facilities in room, kitchen hob in room, broken shower, unprofessional, room not always cleaned/bed turned
It has no reception and it is, therefore, hard to get to your room.
There was nobody at the reception when I arrived. I waited for about ten minutes that somebody arrived and gave me the key of the room.
With a stay at Pallazzo Alfonso, you'll be centrally located in Aachen, within a 5-minute drive of Aachen Cathedral and Carolus Thermen Bad Aachen. Featured amenities include complimentary newspapers in the lobby and multilingual staff.