The customer service was perfect. Breakfast was amazing and the location was superb. Close to everything, clean and safe. Loved my stay!
Nothing I could think of
The staff, although quite young, were extremely attentive, helpful and professional. Food was very good with a lot of local specialities - not just bland international hotel food - and we were happy to have dinner as well as breakfast in the hotel, rather than looking further afield.
Thelocation and sona
No microwave in the room
Convenient walk to Christmas markets. Quiet and comfort for rest.Cordial and helpful staff. Great to have parking onsite.
An extra bed was arranged as required, and the room was clean and tidy. In addition, the bath room was wide and clean enough - 1 bath tub and 1 shower room. A pot was very helpful. Also, my kids were happy with stuffed toys presented at the reception.
If breakfast were included in the room charge, that would be much better. Though "Early Bird Breakfast" (free of charge from 4 a.m. to 6 a.m.) looks nice service, it is not practical for family tourist.
The staff are friendly, accommodating, and multi-lingual. The location is perfect for making day trips into Holland and Belgium and to larger cities like Cologne and Dusseldorf. The breakfast is amazing and well worth the price. The rooms are not spacious, but they are very comfortable and clean.
The extras: breakfast, internet, parking, can add significantly to the overall price.
Easy access to town; nice and clean rooms.
The hotel should make it clear that they do not provide parking - it initially appears that the hotel has own parking that is included in the price, but actually the guests use a public parking which needs to be paid separately.
The kindness of the staff in how we were treated as guests.
We missed a swimming pool ;-)
over all high quality of food and facilities in general
bed pillows where a differrent shape from uk
nice breakfast room was a little small but just rite bathroom was tiny
bathroom was small
The town was very nice and people were very friendly, shops and restaurants are also very nice.
The Novotel Aachen is centrally located in the heart of the imperial city, just a few minutes' walk from the historic old town, cathedral and Eurogress conference center. The 154 rooms are air-conditioned, sound-proofed and very spacious, with free WIFI, sofa and tea/coffee-making facilities in an innovative design. The restaurant offers regional and international dishes, along with the bar and large sun terrace. Relax in the steam bath housed within the fitness area, which looks out across the city.