優點： Landing 20 minutes ahead schedule.
缺點： Nothing much to improve as it only 50 minutes flight
優點： Could not board due to flight restrictions
缺點： Would suggest providing an email to let travelers know if the flight restrictions
優點： Nothing I like
優點： the girl next to me was flirty
缺點： the girl next to me could have offered her number...
優點： Aero bridge availability
缺點： Choice to meals like McD mix and match. Can choose other combination of same value
優點： No and No! Seat was cramped. Crew was ok
缺點： If they weren’t always on the PA. I was trying to read and someone was always talking
缺點： Need to cleanup the cabin.
優點： Quick and easy boarding and very friendly crew
缺點： Nothing really. For a no-frills flight, it was a great value
缺點： Flight delayed.
缺點： Attentiveness and comfort passenger for any incident.
缺點： Attentiveness, we were miss for food purchasing was abit rush.
缺點： Not too much delay as usual
優點： on time despite having to unload luggages for passengers who did not turn up
warm welcome from pilot and co-pilot from cockpit
優點： Checking in goes well
缺點： after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight
優點： Quick flight
缺點： Water should be free
缺點： No wifi as advertised
缺點： GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING
缺點： If seats could recline or have a pillow maybe.
優點： Smooth boarding
缺點： Leg room
優點： Overall price / value is very good
缺點： Leg room is very small
優點： Crew was quick to serve any on-board item I ordered. Happily served with a smile
缺點： I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue.
缺點： The AC created so much smoke that I couldn’t see the stewardess during the safety instructions
優點： Nothing. It's cheap and really not because you pay for everything extra.
缺點： Rude customer service. Baggage cost more than the flight.
缺點： the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
優點： Smooth check in
缺點： That the in-flight wifi really is free instead of making the passengers to pay
優點： On time departure
缺點： Bigger aircraft
缺點： All good
缺點： Would be nice to have entertainment
優點： The boarding was fast.
缺點： Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.
缺點： More choices on entertainment
缺點： Boarding always take way too long because of the hand luggage problem.
優點： Was on time and we landed ahead of the scheduled ETA
優點： Crew was really nice
缺點： There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?
優點： The flight was okay, service was okay.
缺點： Could be better if the departure was on time rather than delaying too much without clear explanation.
優點： No comment
缺點： Be punctual.
缺點： On time
優點： Our seats were comfortable and the landing was smooth
缺點： All food and drink had to be paid for -even water!
優點： The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term
缺點： For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result.
優點： The crew was amazing!
缺點： provide accesible wifi
缺點： International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline.
優點： Everything was good ...
缺點： ... we were just a little bit delayed.
優點： Very good for the price I paid
缺點： Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.
優點： so far so good. no complain.
缺點： short trip okay . everything great. keep up the good job.
優點： good budget airline.
缺點： seats are very close, legroom is uncomfortable
缺點： Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear
優點： Great experience
缺點： Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay.
優點： Nice and clean aircraft
缺點： Very specific about weight of bags
優點： correct priority of boarding respected
luggage handling very fast
缺點： quality of food
優點： Got an aisle seat and boarding was quick.
缺點： Too long of a flight for no WiFi and no water.
Simple short haul
優點： Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
缺點： Had to ask someone in terminal about getting our connecting flight
缺點： Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.
缺點： Very great crew, thank you AirAsia
Good for short flight
優點： The new seats are good. I didn't get any back pain.
缺點： Not much.
缺點： Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.
缺點： I didn’t have any food so am unable to comment on this