Over many occasions, I witnessed the staff going above and beyond expectations of guests. From making sure all the rocking chairs lined up to providing excellent cocktail service, it is clear that the whole staff is trained and believes in great customer service.
The hotel and grounds were top shelf. Nothing could have been better at Congress Hall. Cape May in January is understandable quiet; which is quite nice. However, many if not most the restaurants and businesses are closed.
Everyone was incredibly kind and welcoming. Our trip was very brief, and we returned to the hotel around 11pm, following the event we had travelled to attend. My daughter had been fighting a cold and wanted some hot tea to soothe her throat. There are no microwaves or coffee makers in the room, and the Blue Pig was closed. However, a woman was doing the bookkeeping and we asked if was possible to get tea. She went to the back and made a cup for my daughter. I offered to pay or bill it to the room, and she said not to worry about it. Also, the valet service is so convenient and sanity saving, even in the off season.
The fitness center is probably one of the least used amenities in any hotel, so the offerings aren't very robust. This holds true here as well. Two treadmills, an elliptical, a bike, and a bench with a rack of hand weights. My advice, pack a resistance band to beef up your options. It takes less space in your luggage than sock.
A nice night!
The whole Christmas atmosphere. The hotel looked awesome!
That was raining the next day! Other than that it was a good stay!
Celebrated my 50th Birthday with wife & friends. Awesome!
The Bouler Room was closed Saturday Night :(
location,location,location--great room great view prime location in Cape May--quiet and comfy--nice seaside air in windows that actually open
convience to shopping, beach, restaurants- comfortable beds, & an elevator-not all hotels have one in Cape May.
they did not honor the booking by Booking.com --- they assigned me a not so nice town view (actually a roof view of another hotel!) I had booked & pd extra for an ocean view-had to insist on ocean view -but only got 2days then was moved to less desirable location. Will pursue this further with Booking.com & Congress Hall
quiet, room very inviting, fresh .shops easy to walk to . close to beach.we enjoyed our stay
I liked looking at the outside of the beautiful building and the hotel grounds. Our bed was very comfortable, and the concierge gave a good tour of the hotel. Our reservation was for a queen room, and I was surprised to receive a king which was my first choice.
The floor in my room, hallway, and bathroom was very uneven. I felt I was on a ship. During the tour of the hotel, floors were uneven in places.
The staff were extremely welcoming and helpful and did their best to answer all my questions about the area.
Spacious room, very clean, friendly staff, bicycle friendly - we kept our road bikes in our room.
The cafe does not have any whole milk to froth for use in latte or cap. It's just not the same flavor with skim :-(
It is conveniently located -- right across the street from the beach and near the pedestrian mall and many wonderful restaurants. Also, parking is next to the hotel. The rooms are spacious and comfortable.
Full service hotel in relation to others in Cape May. Centrally located very convenient.
We had ants in the room, not a lot but annoying. The windows were very dirty on the outside (room 429). The tile / grout work in the bathroom was not very good. The water pressur could have been better in the shower. No whirlpool tub by the pool.
It was clean and bedding was very clean. No odors on pillows. Nice size room and bathroom. Bathroom was very clean.
The reception staff weren't too friendly. They never even asked how our experience was! We stoped for dinner one of the nights and the food was way over priced and had no taste.
I really enjoyed my stay there. We will be coming back!!
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