nice location, nice and friendly stuff, everything you need can be found in the surrounding area, easy to communicate in english language which is great for a hotel in china
The rooms were great. Very modern and clean. The staff was kind, and most spoke enough english to be helpful. Overall, I thought it was a great value!
The hotel is a regular four star hotel with all the amenities we can look for at that rank. The room was clean and comfortable. The hotel overlooks a square with a fountain in the middle of a huge crossroads and it was a very interesting experience to see the local people gather there in the evening, jogging around the fountain, walking the dog, playing with the children. Worth to sit on the fountain and have a look in the evening. Exquisite!!
As we needed an extra bed, the room was a bit small for that. However we rearranged the furniture and managed to put it comfortably by the window. The view from there is to huge buildings of flats. Not very interesting.
I reserved a double bed room for 8 night, I only got a king room. A staff promised us will changing by tommorow, but he never fulfilled it untill 8th days check out time.
The bathroopartition made of glass & PVC frame is very unconfortable for us when shower and defecate. The breakfast never change from day to day.
Very poor knowledge of english at the reception. Not friendly at the reception.
Clean, nicely furnished room. Good location, 5 mins walk to Yu Yuan Garden (touristy shopping area of Shanghai).
The hotel overcharged to my credit card (excess of approx usd 100), and when I asked for a refund, they refused to refund me in cash. At first, they asked me to consume food/services at the hotel to use up this excess amount, which is ridiculous! How can they even think of taking my money and then forcing me to consume their goods & services?! When I refused to accept this form of "refund", they told me that it will take at least one month to refund the money to my credit card. The hotel manager was uncooperative, and gave me the Take It Or Leave It attitude. So I was left with no choice but to wait hopefully for the hotel to return my money.
Location close to the Yuyuan Bazaar was excellent. Very comfortable room, spacious, nice bathroom (would like to have had a bathtub, but that was only available in more expensive rooms). Nice lobby, halls and elevators. Pleasant staff.
Reception staff did not speak very good English, so getting information on anything beyond the hotel was quite difficult (help with buses, for example). The breakfast was focused more on Asian items. Breads, pastries were very inferior to other hotels such as Holiday Inn and Days Inn chains in China. Coffee was very poor. An espresso machine and cream for the coffee would help. Gaudy decor.
Beautiful decor and comfortable ambient. Value for money with added free services/facility such as breakfast and internet.
I booked four rooms in all, but none were non-smoking as I have requested. The first male personnel was not attentive, and gave me a room with 2 single beds and 1 access card and 1set of breakfast voucher even though I booked a double room for 2 pax. He informed me that he was unable to give me a second card as the machine was faulty. Door gap was too large and allowed cigarette smoke to enter.
free internet connection at the room
Roomy. New decoration. Hotel staff (e g Kelly) tried to be helpful. Close to old town tourist spots.
Not on subway line. New brand name trying to learn international standards. Attached restaurant not synchronized with hotel service scope.
Always was OK
Located in the Huangpu District of central Shanghai, Mercure Shanghai Yu Garden is near the famous Yuyuan Garden. It is within 5 minutes walk to Metro Line 10 Yuyuan Station and Line 8 Laoximen station. The hotel is 10 minutes by car to the Xintiandi, Nanjing Road Walkway and the bund. Its is also surrounded by shopping malls and entertainment outlets. Our hotel features 223 spacious rooms and a gym. Perfect for business and leisure travelers.