A very happy and relaxed...
Staff is exceptionally nice polite and sooo helpful
i don’t see any negative points to add on
Another excellent stay that met...
Location perfect. Room clean and comfortable. Staff unfailingly friendly and helpful
Excellent hotel, great location.
The location was excellent. The room was lovely with bath and shower. Very clean and peaceful.
Nothing
Very good
The Hotel was great, good location, beautiful and comfortable atmosphere and room. The breakfast was nice but small... If I’ll need again to stay in London I will book again in that hotel.
Superb
Great location, the room was very clean, the bed was comfortable and bathroom was nice and clean - exceptional value for money
Superb
super clean room with a good sized bathroom. Would have been better if the fridge had been working, but it was fine.
Lighting in the room was annoying and it seemed to be either cold or hot without being able to manage the temperature.
Excellent location!
Diet requirement well catered for. Room well presented and staff extremely helpful.
Room we were in for training was very cold on the Monday, still cold on the Tuesday. Heating only provided by plug in radiators which did not provide enough heat.
Perfect location, incredible prices and...
The staff was incredibly helpful. I called them late at night because my room was too cold and they managed to remotely set my A/C system to provide heating. Also, I went there for a test and they stored my luggage free of charge after check out. Breakfast is delivered to your room and the menu while still continental was varied and tasty.
I noticed some of the furniture could use a new coat of paint. Additionally, while walking on the carpet you get the sense some of the floor is uneven, which was fine for me, but may cause trouble to people with reduced mobility.
Exceptional
Great food, lovely staff, super location :) would recommend it
Nothing
Awesome hotel to stay
Everything right from the time I stepped in the hotel, it's staff, covid measures, cleanliness, location 10/10 Keep ur standards
Nothing Everything awesome
Excellent Hotel
It’s good location near st Vincent square
I like hotel really nice
Pleasant
Staff was really nice and polite, nice view. It was ok for the circumstances making us unable to stay at home during these difficult times.
The breakfast order was incorrect both times we ordered. The quality of the food was also quite bad. There was only one thin duvet and the pillows were hard. The room was absolutely freezing when we got there (took a full day to warm up). It was actually colder inside than outside. The staff cleaning the room did not replace our glasses nor cups so we had to drink from dirty cups the morning after. The floor was also not cleaned and the bed was not made.
Exceptional
The staff was incredibly helpful, accommodated out every need, and were lovely to interact with. Would recommend to anyone wanting to stay in Westminster area since the price is great and the location has a lot to offer.
Superb
Great location, friendly staff, we loved it.
Lovely staycation spot
Staff were friendly and welcoming. The room service was lovely given we were unable to go down tp restaurant or bar due to the lockdown restrictions.
First room had issue with toilet and we were moved but the second room was cold especially the bathroom. Was too tired to ask to be moved another time
Fabulous
Breakfast was very filling and facilities was on point
Phenomenal
Just amazing! I love this hotel
Nothing
Cozy and relaxing
Breakfast has variety of choice and the staff are really friendly and handle my problems with patience!!!
We were disappointed to start...
Location, comfortable bed
No bin in room, no drinking ( bottled ) water provided, amenites only for one guest, no regular tea, no bathrobes before we asked.
It was a lovely stay
Shower was very powerful and nice big bed, great location.
Carpet in the room needed better hovering.
All lovely, but bathrooms chilly
All good and dealt with COVID situation really well so felt safe. Lovely staff who really care. Room service breakfast really delicious.
No heating in bathrooms?
Very good hotel for a...
Staff were very friendly and I felt that appropriate covid precautions had been put in place. The food options for dinner were slightly limited but the food was good. The cooked breakfast was good, plenty of choice and a reasonable price. The room was comfy, and had everything I needed in it. The bathroom was large, and had a very good shower and nice sized bath. The staff were very polite and helpful.
The mattress was a little hard, but that’s just personal preference. I also didn’t like the amount of lights that couldn’t be turned off easily- the light from the phones was quite bright and made it harder to get to sleep.
Perfect
Great location, very clean and perfect staff.
Very good
Great location, loved the feature fireplace & good shower. Staff were very helpful and friendly.
Room was a bit draughty & heating difficult to control.
Very good
Service was fantastic very welcoming. Cleanliness was great and superb value for money.
Bed was very hard
Passable
The room
The breakfast wasn’t great, waiting for about half an hour. And very small portions
Horrendous
The food was nice
Not had bugs in the room that bit me and my partner
Very nice stay
Friendly staff, good location, quiet hotel
Bed was a bit hard
Amazing hotel
Great location Lovely peace full Lovely food
.......
Really enjoyed our stay &...
The Staff were very good ,however there was sometimes a mix up with breakfast orders. This was easily rectified when mentioned. The hotel & staff was of a high standard & we would gladly return.
All very good
Great stay
Young lady at the desk was very helpful and professional
Definitely would stay again
Great location, room was a good size and bathroom was nice, modern and clean - exceptional value for money :)
Good
Cosy feel,the breakfast was really nice and room was very clean
It was still cold even though the heater was on on maximum
Very good
Nice quiet location, good breakfast included
Exceptional
Staff were very friendly and helpful
Passable
Clean rooms, quiet location
Breakfast was a farce.
Lovely Quite Location With Spacious...
Lovely location; quite room overlooking playing fields. Convenient for me. Excellent breakfast served exactly on time.
The glow in the room from the phone and other appliances/sockets. I’m sure I could have sorted it but didn’t investigate. The bathroom boor handle came off in my hand as it wasn’t screwed in properly so It needs serving but unfortunately I forgot to mention it on checking out.
Exceptional
Great location minutes away from Big Ben, fair price for the quality service.
The TV was facing to the main door, so we couldn’t really watch it from the bed, such an awful placement.
Value for the money. I...
The room was spacious and cozy. The housekeeping service respected the lockdown rules but were always prompt with providing room cleaning supplies. The receptionists and room service staff were helpful and informative. I would highly reccomend this hotel to anyone visiting London.
The room service menu could have been better but I think they did a wonderful job given the current pandemic.
Always comfortable, but on this...
It was in a bag, requested a bottle of water (didn’t receive it). No milk for the tea and no bread for the meat and cheeses.
There could have been English breakfast tea bags in the room and less green tea and Earl grey.
Great Short Stay
The sparkling toilet and bathroom with a neat and cosy room and good internet access. Also nearness to some great places in London
The room is small and had only one chair...was not comfortable for breakfast for couples as we requested for room service due to the Coronavirus lockdown by UK government
EXELLENT SERVICE
Room were Clean had all one need when travel the bathroom were CLEAN like Very clean and with all essential cleaning for one personal NEED ( IN CASE SOMEONE WERE I THE HURRY AND COULD NOT GET IT'S OWN - WERE PROVIDED WHICH IS ESSENTIAL AS SPECIALLY WHEN IT IS AN EPIDEMIC. The hotel took the temperature of everyone who checked in and served food ONLY IN THE ROOM for to avoid spread of the covid19. The breakfast were WONDERFUL. JUST WONDERFUL and so were the people who served it or delivered it in to the room. At time I were there it was coffee and drink served in the open area of the hotel's bar but WAS STRICTLY FOLLOWED BY THE 2m distance and every one I seen there followed and respected that rule. I loved the cleanness and the food served in the room rather than in the communal areas and the people who had the room service WERE LOVELY KIND and PROFESSIONAL . THIS HOTEL IS (WERE) VERY COVID 19 SAVE and VERY MUCH FOR TO PLEASE THE GUESTS.
NOTHING....
Wonderful hotel on the green!
The most amazing shower, and shiny bathroom! Room 317 was a lovely quiet room, with a great view over the green.
There was nothing I didn't like.
Lovely weekend break in London
The breakfast was excellent, the room was warm and comfortable and everywhere was spotless. Excellent Covid measures in place and felt very safe.
A very relaxing and comfortable...
Comfortable room with all the usual facilities. Very clean and tidy and the bed was very comfortable. Good selection of TV channels (not that we really used this) and the breakfast was very tasty indeed. All the necessary COVID precautions taken and hand sanitisers were available throughout the property.
There is a lot of building work going on around the property - obviously not the fault of the hotel - but bear this in mind when booking.
Looking forward to my next...
Quiet location within walking distance of royal parks, top tourist attractions and major art galleries. Friendly kind and exceptionally helpful staff.
I really couldn’t fault it.
Exceptional
The room is big Staff very nice I had my birthday on 15/10, Andria one of the reception staff sent me very nice tiramisu.. Was so kind of her All the staff welcoming
Good value in excellent central...
Breakfast during Covid could have been better. If they can provide cold hard boiled eggs, could they not go one stage further and provide a hot self serve buffet? Otherwise they made the best of the Covid situation.
See above
Overall a lovely place, unfriendly...
So the good things: It is as pictured, the lobby is lovely, the restaurant/ breakfast room is nicely decorated and they are definitely covid ready. It felt very covid safe, everything was perfectly clean. The rooms were also nice, the curtains and blinds thick and good quality, the decorating was lovely. The bath/shower was perfect. One of the blonde managers was nice and there was no problems with check in/check out/storing luggage and I saw that they opened the lobby bar for one person which I thought was nice and showed that they’d go out of there way. If there were any issues they were handled efficiently by the staff, it was a smooth service and really there was everything you need. The continental breakfast was lovely, there were also lovely toiletries. The building itself is beautiful, and it’s in a peaceful neighbourhood only a short walk from Victoria and st James’ park, so it’s an ideal location. On paper it was all very good, it was a shame for some of the customer service side to let it down.
The negatives: Some of the decor in the bedroom was tired: a scratched/ marked tea tray, a straightener burn on the dressing table, scuffing on some of the hard furniture, the blind broke during my stay, broken phone. The pillows - they were rather uncomfortable, they may well be good quality and they were feather, but good Lord were they uncomfortable! 2 was just not doable, one was fairly bad, they felt hard somehow and left me aching. The staff - now this is difficult as the staff didn’t do anything ‘bad’, certainly if this was a cheap place I wouldn’t be as disappointed, and when a problem occurred (I came back to find my blind on the floor, it had apparently broken somehow whilst I was out) they offered to change my room etc. and generally handled it very well. However she did tell me somewhat accusingly that they had tried to call my room but my room phone was on do not disturb - it actually was entirely broken. So hearing me ramble right now you’re probably wondering what was the problem ? It’s harder with masks but the staff were just a bit rude. They were just generally a bit unfriendly and treated me a bit like an inconvenience or occasionally with disdain. A couple of examples: upon checking my luggage into storage (which they were fine for me to do) I tried to ask when I needed to collect them only to be cut off with an abrupt “okay, have a nice day” On the second day when my breakfast came it arrived with eggs, I just said ‘oh I’m sorry, I didn’t order eggs and I probably won’t eat them, I wouldn’t want them to go to waste’ and gestured to hand them back to her - she told me that I was wrong, I had ordered it and that it was on the form and took them away. So there was nothing bad, or wrong but it lacked the service with a smile, general friendliness. I felt like I was met with a bit of an attitude constantly and to be frank, I was paying enough to expect a friendlier service.
Very good
Close to city
All good
Good location, clean and friendly...
The room was clean comfortable
Breakfast could be better
clean and good location
clean and good location
Very clean, friendly, efficient and...
Very clean, Covid precautions taken seriously, temp testing on entry to hotel, hand san everywhere, single use pens and wipes for your card, very clean & comfortable room with bath & shower. Good heating/air con (and windows open as well, a bonus). Staff very friendly and helpful. Bar/lounge area comfortable and very quiet (empty due to Covid, I guess) but relaxing and non-residents welcome to join guests. Very convenient & walkable for central locations. Roadworks going on around Vincent Square - no noise, but altered traffic system if you’re bringing a car. Good room price with continental breakfast included - order the night before but delivered to your allocated table in the restaurant. Will definitely be staying there again.
Nothing - except the constant rain, so unable to use the nice garden area!
Good overall minus a few...
Free continental breakfast was not good. We were given raw eggs rather than hard boiled eggs ! Also, the yogurt was out of date.
Breakfast and one window in our room didn’t close properly
Good.
Location was excellent and the room quality was good. Breakfast great and good value.
The en suite sink was small, and the lounge space in the lobby was a little uninspiring.
What a Great Stay!
The atmosphere was very warm. The hotel room is very comfortable, not to mention clean and Covid secure! The bath and the bed were top top quality!
Being honest, everything was amazing! In order to make the structure a 10/10, in our opinion, it would have been nice to find pairs of slippers, and a few more toiletries. Also a small notebook and a pen would have been useful. Of course, these are small things to make the experience even more incredible than what it was.
Great location and service, would...
Great location overlooking Vincent square. Quiet residential area. The hotel was spotless and the staff were professional but also very friendly. Had the continental breakfast Which was included and it was lovely.
It was all good. Absolutely nothing to complain about,
Passable
The service was great
We initially booked prior to covid for 3 nights, due to the need to rebook we were told that for September what we had paid would only cover 2 nights but to our surprise right now we could have actually kept our 3 nights. Having paid £193 a night we could have almost had one the apartments for £199.
Nice hotel, shame about the...
The hotel itself is nice with attractive decor. The bathroom was clean and the shower was great. The bed was very comfortable too, as was the temperature of the room. The hotel is in a great location, just a 10 minute walk from Victoria but in a peaceful and attractive residential location, which makes for a quiet and restful night's sleep.
Given the current situation, we would have expected a little more attention to detail with cleaning. We found food from the previous occupants in the fridge and also a contact lens stuck to the desk. We didn't alert staff to this as we weren't keen on anyone else being in the room during our stay but it did make us wonder at the level of cleaning which was being undertaken. It was also apparent that the carpets in the common areas were not vacuumed regularly, which was another cause for concern regarding cleanliness. Staff were not especially friendly - upon both checking in and out the receptionist was distracted, first by another guest and then on the phone and others were just a little standoffish. Staff were not particularly helpful either and no care was taken to explain how various arrangements had changed given the pandemic. I had to ask for an explanation about breakfast arrangements and then the actual arrangements differed from those which had been explained to me. Breakfast was slightly chaotic and on our second day it was clear that staff did not have a clue about our order, even though we had pre-ordered. Staff also seemed impatient for us to eat up and leave. I observed other guests having to ask for their food too. Not good. Breakfast was average, the hot food was lukewarm and the pastries were clearly not fresh. Also, my husband only got one small cup of coffee, what hotel doesn't offer refills at breakfast?? Pillows in the bedroom were too hard for my liking. It's always better, in my opinion, to have a selection for guests as everyone has a different preference. We had paid for a deluxe double and were a little dissatisfied with how basic the room was, although I appreciate that some of the luxuries , such as cushions and other soft furnishings may have been removed for health and safety reasons.
Comfortable, clean, relaxing and great...
Great location, bed was so comfy, helpful staff and easy check in/ check out.
The smell of weed in the courtyard on Saturday morning. A couple of visitors were clearly partaking.
Enjoyed our stay very much
Very quiet, excellent location & staff was very helpful and friendly
No signs where the breakfast is located
Superb
Very modern inside homely
Super comfy hotel
Incredibly well situated just off Victoria Street, The Wellington is a comfy hotel with a historic outer skin and modern, well appointed rooms. The bed was huge, the water hot and lots of pressure behind it. The room was also very clean. Thoroughly enjoyed my two-night stay
Nothing whatsoever
Lovely staff; enjoyable stay overall.
The staff were lovely and helpful. The room was OK, let's just say it wasn't squeaky clean. The service at breakfast was very slow, but understandable I suppose in light of current COVID restrictions and the hotel possibly being understaffed.
Cleanliness of the room and bathroom.
Very good
Clean
Big rooms, Big bed, nicely decorated, Friendly staff, Nice bar and seating in reception area. Good location if you're looking t go the theatres. They are walking distance from the hotel.
There wasn't a lot I didn't like only thing I would say is updating the lifts a little as they were a little jumpy but didn't cause any problems to the stay just the only thing I can think of in terms of improving.
Thr location was brilliant, the room was clean and spacious and the staff were friendly and helpful.
Came to this hotel for my boyfriends birthday, I have to say it was lovely. The staff were very friendly and helpful, they answered any questions we had. The room was very spacious and the bathroom was modern. The mattress has a bit firmer than I usually like but you cant please everyone. Did not pay for a breakfast, however it smelt delicious. Overall, could not fault the place.
Location and value
Room was too hot
We arrived at 8 am after a 7 hour flight, but had to wait until 3pm to get a room
The staff were brilliant and made sure our anniversary was really special. Great location and would definately stay here again
Nothing
Location was pretty central to wait we needed during our stay
The front staff and concierge were not knowledgable about the area and services we asked about...parking, open restaurants, cash machines. No one from.staff offered to assist with luggage and could not.provide a bell.cart. Mini bar in room was empty, no hair dryer, one set of slippers for 2 guests in the room. Bed and linens old, unattractive, and blanket too small for the bed. Overall small and appeared run down.
Clean and location
You had to ask for breakfast stock no matter what time you stranded breakfast only ever 4 sausages at most available for example and no bacon. When other guests such as a que of 4 people for breakfast they would then bring out 4 sausages by which point several more had joined the breakfast que. Some of it despite being in hot plates was cold. Staff were awkward and some rude as if you were their last priority. Not sure if I didnt meet their standard of important because I was young ish or just didn't look like a good enough class of importance for them. Room was right by reception and the main door. Normally hotel beds are too soft so you melt, this was so hard sleeping on a floor would be more comfortable broken disrupted sleep due to discomfort.
Location, appearance and cleanliness.
For 2 people, bed needs 2 sets of blankets/duvets. Hotel key card needed to be reactivated multiple times.
Nice all over, bed nice,,room,everything
great location, nice rooms good value
kettle leaked but other than that all good - need more than 1 coffee in tray too but fridge in room and local shop round corner so all good
The rooms were spacious and clean
They did not provide any water bottles for drinking and said it was chargeable
The property looks grand from the outside and overlooks a nice square. It feels removed from the hustle and bustle of London but is close to public transport. The staff are really friendly and very helpful. We were able to check in early. The room was clean and well presented with all necessary amenities. The beds were comfortable and there were an abundance of pillows. Everything was really good!
The lift could have been a bit faster when moving between floors, as only one was working and it was pretty slow.
The property was tucked away but still close to transport links and the bedrooms were immaculate with super comfy beds, staff were lovely too!
The staff were very friendly & the location was ideal for our visit. And Victoria Station only 5 minutes walk away. We were upgraded on arrival and the room was very nice & spacious. Breakfast was very good.
There was nothing to dislike.
The shower was amazing and the bathroom was modern. The hotel is in a good location if you want to see sights, etc.
My room was very small with barely a window that faced their courtyard so there was no natural lights. The room was extremely hot and no AC available. The pillows were hard and the room smelled like dog urine. There was also a strange door knocking sound that would occur every 30min, it scared me during the night as I thought someone was knocking at my door.
Staff was friendly and helpful. Location excellent for the price. Breakfast was good as expected.
Air conditioning system was very load, so as it was the only heating possibility in room it was disturbing.
Loved the location - though sadly my room did not overlook Vincent Sq. My room was large with a huge bathroom, very comfortable.
The staff were welcoming, friendly and helpful. I had a lovely room overlooking Vincent Square. It was a pity I was only staying one night - I would definitely stay again.
Everything was all O.K STAFF were very helpfull
Nothing
This hotel was excellent value for money. Large room for London standards. Excellent location near Victoria station. Nice and quiet
The room was unexpectedly large and comfortable and was VERY clean yet welcoming and comfy at the same time. The staff were a little serious and abrupt upon our arrival but that wasn't an issue.
Some of the staff were a touch blunt and when putting out luggage into storage the following morning, the staff member tagging and storing he bags moved almost lethergically. It didn't affect our stay but it was almost painful to watch
Staff were polite and very helpful
Fridge didn't work as we wanted to keep some water and alcohol cold
Clean , small but had everything we needed !
The staff was not helpful at all apart from the young man down at the restaurant! When we first got there, there was 3 girls at checkin , they just said our room number , did not tell us which way to go ! Later that evening , my husband went to ask did they have a safety pin , I had a bit of a wardrope malfunction, she just said no , didnt attempt to ask anyone else or care to assist further ! We asked for an iron and ironing board which we got straight away , when we finished we called reception and said we were finished and was told to leave them outside , the next morning these was still outside our room ! We had a show at 7.30 so we wanted to eat in the restaurant before hand , when we asked we were told the restaurant only opens at 6.30, we knew it would be a rush but booked in for 6.30 We went to the bar for a drink at 6 , in the bar I asked for a pink gin , you didnt have any , this is a very common drink so I was surprised you didnt , but anyways I went for a gin and wanted a 7up , again you had no 7up , no Sprite and no lemonade . Very bad form ! went straight down to restaurant at 6.30 to be told they were opened since 6 . In fairness to the young man there, after we explained we needed to be out by 7.10 , we had our starters and mains as fast as they were ready and he was very friendly . The bed was very uncomfortable !
Quiet central hotel not far from Victoria. Only stayed one night. Lovely room, comfortable bed, quiet. Staff were helpful.
All good.
Great room, good location, friendly staff, ace shower
The shower was great and it was in a fab location. The towels were enormous.
What a find! Lovely quiet location yet a short walk (less than 10mins) from busy Victoria shops restaurants and the Hamilton theatre
Lovely building from the outside quite area . Brilliant of the receptionist as she upgraded us and the room was fabulous made our stay even more enjoyable . Staff when we saw them very polite
There was nothing to dislike . Can't comment on restaurant as didn't eat there . Had originally sent an email asking if they did vegan food but didn't hear back that's not to say it was their fault could've maybe went to spam
So central, yet so quiet, lovely location, with a good size room & at a reasonable price too.
Clean, beautiful Hotel with very comfortable beds and shower
I arrived extremely early and was made to feel very welcome. They went above and beyond and found me a room to check into. The food was delicious amenities clean I’m definitely returning soon
Nothing all was good
It was very clean, comfortable and quiet. The staff were helpful. Our room was large with a great bathroom.
Nothing, it was a really lovely place to stay. Very central for Victoria too.
Room was comfortable and the small gym is a bonus.
Staff served a "lady" before me who pushed in when I had been waiting for 5 minutes to check in. Lots of noise from other guests returning in the early hours also.
The location is perfect and the room were well equipped. The staff were all very professional and friendly. In the morning the young staff who set up the breakfast were the best members of staff i encountered and i was very impressed with their professionalism.
the water available for room service is very over priced. I totally understand it's in a fancy glass bottle but £5 for a litre of water is crazy.
Overlooking tranquil Vincent Square in the heart of Westminster; The Wellington combines contemporary design with character. Each of the 84 spacious guestrooms and apartments (with kitchenette) feature: stylish interiors, en suite bathrooms, air-conditioning, complimentary Wi-Fi and work desk with USB port and international adaptor socket. The 24hr gym is equipped with cardio machines, bodyweight apparatus and free weights. The restaurant serves a full English breakfast and an Italian inspired la carte menu for lunch & dinner. The convivial atmosphere of the lounge bar makes it the perfect setting for cocktails or afternoon tea (24hr room service is available). There are two innovative & unique conference rooms and landscaped lawns. Both Wellington Suite (maximum capacity 125 delegates) and Chapel Suite (maximum capacity 85 delegates) combine period features including parquet flooring, stained glass windows and vaulted ceilings, with modern technology. The lawns are ideal for summer BBQs. Local iconic landmarks include Buckingham Palace, Houses of Parliament and Big Ben and Westminster Abbey.
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