弗拉特 5 馬德里酒店 - 馬德里 Flat5Madrid

Value for money, friendly and considerate receptionist, clean and neat room.

I like Flat5Madrid.

The staff are very friendly and helpful. The service provided exceeded what was expected from a 2-star hotel. We had to checked out very early one morning, without us asking Martha offered to pack us our breakfast eventhough breakfast starts at 8am. Every morning we had breakfast in bed with everything. Martha also introduced us to the free walking tour around Madrid. That was excellent too.

Central location, very clean and tidy, staff were very helpful and spoke good English.

Private bathroom was a bit on the small side.

What I most liked was that I got the definite impression that efforts were made to please the guests. At other hotels staff sometimes act like they're doing you a favor by having you stay at their hotel. This was defintely not the case at the Flat5Madrid. Furthermore, the location was very good, and the rooms were clean and comfortable. For a no frills hotel, it was great.

Great personnel, amazing bed and pillows and the whole hotel is laminated, which is perfect for people with allergies.