We arrived at the hotel early evening. The receptionist was rather rude and unwelcoming. She did not smile, nor did she greet us. The first words she said were "checking in?". When we asked to gives us a room to a higher floor she checked on the computer and told us that there were rooms but could not make the change.... no explanation as to why. The copier was not working and she asked us to leave our passports with her and go to the room at which point I responded with a loud "No". How unprofessional not to apologize for the broken copier and not to clearly communicate that we had to wait for her to enter the passport information on the computer? There is ongoing construction on the street which causes noise. The morning stuff at the reception were exceptional! Polite, helpful and professional.
Great location, not so great hotel
The location was fantastic
The shower wouldn't drain and flooded the entire bathroom which btw has a frosted glass door with no latch that swing open unless you block it w a shoe. The bed is terrible. The rooms are super noisy! Good luck getting any rest.
Lo mejor del hotel es la ubicacion que te deja cerca de la mayoria de las atracciones de la ciudad
Las habiaciones pequeñas
Friendliness of staff who gladly provided ice for my wife's broken hand
With a stay at Hotel Quatro Puerta Del Sol, you'll be centrally located in Madrid, within a 5-minute walk of Puerta del Sol and Gran Via Street. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
太陽門夸特羅酒店 - 馬德里的位置在Cortes的Sevilla 4，距離馬德里市中心0.3公里。 El Oso y el Madroño是距離太陽門夸特羅酒店 - 馬德里最近的地標。
太陽門夸特羅酒店 - 馬德里的入住時間為14:00，退房時間則為12:00。
太陽門夸特羅酒店 - 馬德里有提供免費Wi-Fi。
太陽門夸特羅酒店 - 馬德里沒有提供免費停車。
太陽門夸特羅酒店 - 馬德里沒有提供免費機場接送服務。
太陽門夸特羅酒店 - 馬德里距離馬德里 巴拉哈斯機場13.3公里。
太陽門夸特羅酒店 - 馬德里沒有附設泳池。