Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.
Better lounge experience
Poor check in service
Poor check in service
Best hotel ever
with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!
Nothing I didn't like
• Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel
• Exterior is dated
Concierge floor problem
They food and service were good on the Horizon floor.
We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.
Overall experience of staying
The Customer Service provided.
Top quality luxury hotel
Horizon Club views Excellent staff
Having to leave
Breakfast buffet was sumptuous.
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
不僅可以欣賞優美的雪梨港灣大橋和雪梨歌劇院景觀，從這間迷人飯店走一小段路就可以到達Wynyard。 旅客可以獲得使用附設CHI, The Spa及Health Club的專屬權利。
房客可以在露臺上欣賞戶外景致，或者在bar享用飲料。 設施包括免費的Wi-Fi，以及游泳池和按摩浴缸。 飯店內的旅遊服務櫃檯十分熱情友善，Circular Quay Railway Station只需十分鐘路程，讓旅客輕輕鬆鬆可以探索附近地區和景點。
Shangri-La Sydney周圍有許多當地受歡迎的景點，包括鄰近的雪梨港灣大橋、雪梨歌劇院和Martin Place。 環形碼頭和The Rocks也在距離不遠處。
雪梨香格里拉大飯店的位置在岩石區的176 Cumberland Street，距離雪梨市中心1.8公里。 澳洲當代藝術博物館是距離雪梨香格里拉大飯店最近的地標。
雪梨香格里拉大飯店距離雪梨機場9.1公里。 雪梨香格里拉大飯店距離紐卡斯爾 紐卡索機場132公里。