南方凱富套房酒店 - 阿馬里洛 Comfort Suites South

Should be closed down for construction

The staff was as kind and accommodating as possible, and felt genuinely apologetic for the deplorable state of the hotel.

It is impossible to even pull up to the main doors of the hotel, as the entire vehicle pull-through area is filled and blocked with construction items. The elevators were all out of service so we had to heft our luggage up three flights, along with out very you children.

Could have been cleaner.

The staff was pleasant and friendly. The breakfast was substantial and there was plenty of seating room. Loved the Texas shaped waffles.

We were only there overnight as we stopped to let a snow storm pass and left early the next morning. We booked a king room and were given two queen beds. I verified with the clerk that it was a king room. She said, "Yes, you are in a king room." By the time we got up to the room, we were too tired to argue. One of the first things we noticed was that the carpet was not clean. It looked as if it had not been vacuumed since the last guest. The lamps were unplugged as the on/off switches were missing or broken. We had bend down and reach under the tables to plug them in. We have always had a good experience at Comfort Suites and were surprised by this experience.

Horrible customer service

Nothing. Never made it to the room.

The front desk help. They could not make you individual keys. They had someone escort you to your room and had to key you in with a master key. Their key machine had been flooded 3 WEEKS prior to our stay. The front desk lady said it was not their fault. When asked why this information was not given when reservations were made she got mad and told me she was going to cancel my reservation and asked me to leave the property. Very unprofessional!!!!!!!!!