里士滿 里奇蒙國際機場租車

優點： Reservation was not fulfilled as requested

缺點： Don't offer a car that is not available

缺點： I left something in the car and Dollar rental customer service online service was awful.

缺點： My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.

優點： Car was OK, not fully cleaned on the inside, but drove OK and had a full tank of fuel when I picked up.

缺點： Pick up area had no staff, no signs directing me to another rental companies booth (had to go to Hertz counter to pickup a Dollar rental?). Poor communication and signage. Lot wasn't well marked with regard to where the car was located.

優點： Vehicle was comfortable

缺點： Customer service, charged extra, wrong information on the rental and charged extra to change it.

缺點： Office was not open until noon. Was not made aware of this. Could not wait around 3e+ hrs., so rented from Alamo.