English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable.
Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping
I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here.
The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
Art and general atmosphere
Noise coming from teh Gallery during late night because of football players
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished.
I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
Staff was very helpfull and friendly. Good location.
Balcony in the room was small and view was not good. The hotel is not easy to find
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent
Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
With a stay at Hotel Art Resort Galleria Umberto in Naples (Naples City Centre), you'll be steps from Galleria Umberto and Teatro di San Carlo. Featured amenities include complimentary wired Internet access, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.