easy access to and from and great appearance from outside all the way through the lobby.
rooms need updating, outdated bathroom fixtures, first room bed was broken, expected a little more for my money and for the high rating it had.
I did not stay here or make this reservation. I am in Australia.
No refrigerator in room. Room never really got cool. Inconsistent internet. Limited food choices in hotel.
Amazing hospitality and service. I was suggesred to join a free awards members club for the starwood hotels at check in which allowed me a club level pass for a happy hour, complimentary breakfast and wifi.
Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.
Staff was friendly
One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
Rooms were nice and clean.
1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Worst Hotel Stay Ever
Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
Staff was helpful with directions. Rooms were clean and nice.
No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
Great common areas, room was like a dirty cheap mo
The common areas were beautiful and staff was extremely helpful and pleasant.
Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
unexpected puff puff give...........
Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
Comprehensively transformed and perfectly situated, Sheraton Dallas Hotel is ready to exceed your expectations. We're nestled in the city's downtown district, near American Airlines Center, Fair Park and the diverse Deep Ellum neighborhood. Make yourself comfortable in beautifully renovated rooms and suites with everything you need to relax and work smart - from spacious desks and high-speed Wi-Fi to our Sheraton Signature Sleep Experience. Refreshed dining options include Draft Sports Bar & Lounge, which offers 12 beers on tap and the day's big games. You can also enjoy breakfast, lunch or dinner at Open Palette, Illy coffee at Moka Pot, a cocktail at The Parlor or an on-the-go snack from our marketplace. Meetings and events are meaningful occasions in our versatile venue spaces, which have been totally transformed and include four magnificent ballrooms. If you want to explore, our hotel places the energy of downtown Dallas right at your fingertips. We can't wait to welcome you to Sheraton Dallas Hotel.
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