The staff was extremely rude, which was also brought to the aquarium and museum where 2 of Grand Harbors employees work. They were 2 of the main employees at grand harbor that treated me, my husband, and our 3 little ones absolutely horrible. Was not told the water park would be closed 2 of the 4 days we stayed.
Very friendly greeter at the door. Lots of information and suggestions.
Waterfront hotel with waterpark
Had a great deal on the room after booking short notice. Location was great, right in the river with walking trail in front. Restaurant was great place for dinner, beautiful patio.
Waterpark needs an update and not worth the extra $20. Our bathroom was also not clean. The floor was dirty and the cleaning staff left behind a dirty rag.
Great family place for kids. Water park staff friendly and front desk friendly. Tony Roma's restaurant is a great place to eat.
Housekeeping does not come around early enough. We had left for morning 9am got back 300pm and room was dirty. Housekeeping knocked and wanted to clean and one of my kids had just started to nap. They asked if I just wanted new towels etc. In fairness they did comeback later to clean and did a nice job but why so late? The water park needs updating its fun but rust on some of the equipment. Pool floor in kiddie pool is coming up. I felt it needed work. They need a real coffee shop on campus.
With a stay at Grand Harbor Resort and Waterpark, you'll be centrally located in Dubuque, steps from Diamond Jo Casino and 10 minutes by foot from Five Flags Center. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Dubuque? This hotel has facilities measuring 1453 square feet (135 square meters), including a conference center. A roundtrip airport shuttle is complimentary (available 24 hours).