Room was spacious and bed was comfortable.
There was a wedding the night I stayed so the parking garage was full. I had to leave my car out front and come down at 11:00 pm to move it into the garage. We ordered the express breakfast and it was 30 minutes late and half not edible.
We always stay at Crowne Plaza when we travel..but.
They allowed me to check in a couple of hours early...
The cleanliness of the hotel was at an all time low. My entire floor smelled very bad. As if their was a sewage issue or something. Also, if you're facing the elevators, the elevator to the left smells like it's been thrown up in a numerous amount of times. Horrible smells throughout....
Front desk staff was the best I have experienced in a long while.
Proximity to downtown business, restaurants and entertainment.
Horrible food and service
When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
Do not accept a room on the 7th floor!
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Food in restaurant was sub par
Need microwave frig in room
Beds very soft, pillows very nice
Your Perfect Downtown Knoxville HotelWelcome to the Crowne Plaza Knoxville Downtown University, located in the heart of Market Square. We are ideally situated 5 minutes from The University of Tennessee campus and less than 20 minutes from McGhee Tyson Airport (TYS). Other nearby attractions include the Tennessee Theatre, Gay Street, Knoxville Museum of Art and the Knoxville Zoo. We welcome families, business travelers, military and sports fans all in an effort to make your time in Knoxville memorable.Our pet-friendly accommodations offer complimentary WiFi, an Executive Level and top-notch views. Each of our tastefully appointed guest rooms are equip with an Aromatherapy Relaxation Kit, HDTV with premium channels and a refrigerator for your convenience.No matter what brings you to our city, we're sure that you'll have a great experience. Our amenities, including a 3,000-sq-ft fitness center, an indoor pool, Mahogany's Restaurant and Library Lounge are there to ensure your ideal stay. Come stay at one of the best Knoxville, Tennessee hotels!