供應商 | 每晚總額 |
---|---|
Hotels.com | NT$4,340 |
Agoda.com | NT$4,521 |
Booking.com | NT$4,605 |
性價比 |
8.0 |
---|---|
與巿中心的距離 |
1.2km |
地點評分 |
8.9 |
最近的機場 |
諾克斯維爾(田納西州) 麥吉泰森機場 |
與機場的距離 |
17.5km |
Just stay somewhere else ....
Common areas clean & well kept. Standard Hilton Garden Inn layout means everything is where you expect it. Liked the on property restaurant and bar. As a tradition, we always have one night where we bring pizza in on the patio and sit with family & talk for a few hours, and the staff was very accommodating for that as usual. The guys in valet deserve an honorable mention for friendliness and service.
The 5 things we didn't like visit were important enough to give a low rating. First, I had a completely wrong expectation on my cost when using points for the room. Hilton Honors is similar to competitors, but when I booked with another chain, it was clear what my costs are going to be. Second, housekeeping was terrible. Out of 4 days, got 1 right. No service 1 day; no towels another; no coffee cups or shampoo another. Maids working adjoining rooms let the doors slam continually, making an afternoon nap impossible. Performance got worse after I said something at the front desk. Bad service & bad supervision. Third, most walkable restaurants closed for good or remodel; 1 sit-down pub food, 2 pizza, 1 mex, and no breakfast except drive through. Four, no pool, no hot tub. Finally, it's hard to even get access to the property; it's through the valet parking lot and it's not going to get much better even when nearby construction is complete. Simply can't recommend.
Location
OK, but nothing special, better off downtown or in west Knoxville
* Friendliness and competence of staff
* Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry
Staff Poorly Trained
The housekeeping staff were the most pleasant, welcoming and engaging staff.
The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
very nice and convenient place to stay.
Located right on The Strip, Graduate Knoxville is just steps from University of Tennessee and Neyland Stadium. Settle into spaces inspired by Rocky Top lore and bursting with Big Orange pride, including Saloon 16, our high-end watering hole opening in partnership with Peyton Manning.
正式飯店資訊
根據393則評價
清潔度
舒適
設施
地點
登記入住 |
16:00 |
退房 |
11:00 |
政策根據不同房間類型和供應商而異。
希爾頓納克斯維爾/大學花園酒店 - 諾克斯維爾已採取以下的措施:
每天清潔,增加消毒清潔用品供應。
大堂進行安全社交距離的管理。
盡量減少與酒店人員和其他客人的接觸。