Shocking... TP364 LIS-LHR from 21-Jan缺點： This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!
缺點： Flight was late on way back. Also no food optipn for vegetarians
優點： The crew provides a good service缺點： The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning.
Staff優點： Cabinstaff were friendly and professional
優點： the flight was fine. 缺點： The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired
優點： On time and waited for our connection from Miami without any fuss缺點： Comfortable seats but very luttle legroom
優點： Staff good very pleasant. Entertainment good.缺點： Bit late into Lisbon and luggage left behind.
Does what it says on the box. 優點： Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard. 缺點： The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait.
Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities
No in flight magazine available to my seat for on board purchases and very little choice off goods on offer.
Inconsistent policy優點： Modern appointed plane with places for technology and charging points缺點： Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late
A pleasure to fly with 優點： On time, clean airplane, polite air crew and a sandwich and soft drink.缺點： NA
優點： the food , drink and the crew缺點： seats not very comfortable. plane full up