Terrible hotel - would never stay there again
There is nothing positive of note to mention. I wouldnt recommend anyone stay here.
Broken toilet, mouldy walls, rude and indifferent staff, unreachable line (if you call the front desk you get a taxi service who takes a message and brings it to staff who roundly ignore it), broken refrigerator, unclean smell, unfair room assignment, cleaning staff leaves garbage and supplies all over the stairs making it harder to navigate safely, especially with baggage. I could go on.
This hotel is inaccurately rated as a 3-star hotel, but in reality it's barely a 1-star. The furnishings in the rooms are old and unclean. The first room I had was leaking water from the ceiling, and when I changed rooms the second room also had a leak in the ceiling. The bed mattresses are old, sagging and very uncomfortable. And the worst part is that this hotel is far overpriced for a 1-star hotel. I've stayed in youth hostels that are better than this. I've also stayed in nearly every other hotel in Leiden, and this is far and away the worst in town.
Good location, friendly staff
Big rooms and bathrooms and location
Hotel in process of renovation and some features unfinished - could be OK when work completed.
The hotel is centrally located within the town of Leiden. It is within walking distance of the railway station, restaurants, canals and shopping.
The hotel seemed a little run down and breakfast was very basic. Some staff were very welcoming but a number let the side down by being unfriendly and sharp with guests.
The staff were very accommodating and very helpful
It is directly down the main street coming out of the train station and was perfectly located for the work I had to do at the University of Leiden.
For a hotel labelled "three stars," it was really pretty shabby. The bed sagged badly. Everything was "adequate," but nothing more than that. The desk staff answered questions, but were sharp on the point of being impolite.
the kindness of the staff
The breakfast is poor, maybe they could change it.
very well located, close to the train station and the city centre
convinience to rail station, good bedside light, good clean bathroom and shower, plenty TV stations and a very reasonable price
No aircon althought this is not a probelem in Winter
no bathroom robe and slippers
In the heart of Leiden, the Hotel Mayflower provides spacious guest rooms of which some have a wonderful view of the Oude Vest. Free WiFi is available. Each room features a private bathroom and some have a balcony. The friendly staff of the Mayflower will be happy to provide tourist information and recommend city tours. There is 24-hour reception. The Winter Wonderland Weeks include an icerink and Christmas Market, which can be found within walking distance. Many museums and sights are near this family hotel. The main railway station is only a short walk away. Guests can also rent bicycles, scooters and cars at the hotel. The front desk also helps guests arrange boat tours and taxi services to Schiphol Airport, The Hague and Rotterdam.