普吉島心愛spa度假村 Duangjitt Resort, Phuket

Dining room and food were very good. The room needed more comfort. Smoking in dining room was intolerable.

No railings for older people to enter the swimming pools. The pool attendant was very helpful.

very comfotable and close to shops

that we had to walk so far to our room, should have beed offered a lift in cart not to have asked

nothing.

Cleaniness of the pool.There is so much to improve but it just begin ignore.The service staff may go round to clean the Deck chair table rather than standing around chit chat the whole day.If you wanted to Bulid a big hotel,you have to maintain it orelse just give it up.

Definetely the pool. The room was quite confy. The location was perfect. Beautiful gardens! Despite my comments below, we liked our stay in Phuket at your hotel, Im sure every item raised here Management could easily improve by creating a customer service awareness program for your executives and staff members. Where are the reviews on your website?

(1) I found most of the people at reception quite rude and taking the defensive approach rather than being helpful, no sense of customer service. Management, you got a problem there! (2) The open restaurant across reception a disaster, orders were mixed up, requests ignored, training needed there urgently. (3) The give away voucher for two drinks is disappointing that after paying your daily rates, we've got an orange juice (we didnt take) for free. I'd strongly recommend to stop this voucher, it is insulting. (4) Charging for wi-fi makes your resort looks like a cheap two stars hotel, no one charges for WiFi these days. (5) The list with a price for every single item in the room was threatining. Never seen anything like it in my life.

Only the entree and the swimmingpool. There are no more advantages about this hotel.

The rooms smell like the sixties and are dirty. The pretending to be 4 star but it is not even a 3 star. You need to walk voor 10 min before you arrive at your room. Do not stay at this terrible hotel. There are enough hotels like Mercure for a cheaper price and you get value for your money