芝加哥壯麗大道希爾頓逸林酒店 - 芝加哥 DoubleTree by Hilton Chicago - Magnificent Mile

I had a very bad experience!!

I booked the rooms and paid all the amount by Kayak, when I arrived to the hotel the guy who works in the reception charged me again and he told me by mistake!!! He said tomorrow by your check out your money will return to your account. I talked to a lady in the reception (next day) because I didn’t get my money back, the lady in the reception she doesn’t help me well, she talked with me kind of weird because I think my English not perfect, my old parents waited for me negotiating for more than an hour. I told her the thing that happened yesterday, she told me to get her my bank e-mail or fax to get my money back!! I didn’t get my money back yet this is the third day I’m writing this.