Great location, nice staff.
Remotes for TV’s need new batteries or replaced hard to use.
Staff was terribly rude
In magnificent mile, but off busy streets.
The furniture and decor can be updated. Older but, clean and comfortable.
Centrally located and friendly staff. Great size room and amenities for the price.
Housekeeping could have been better. Room not cleaned until 5 pm and cleaning was substandard. Wet towels left in room and dirty coffee cups. Beds too hard. Also, teenage kids were given a handicap accessible room. We were not told about this until we saw the room. Didn't need to take up that kind of room, but after they had already unpacked, didn't want to change rooms.
Basic Internet was kind of hit or miss on access and performance
Overall A Good Experience
The facilities are good. The location is excellent.
The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location.
No jacuzzi. The sauna was nailed shut.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
One night in Chicago
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem.
The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great.
Restuarant was average, parking was expensive.
Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist.
Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
clean, comfortable,good service.
Location was great. Hotel was very clean. Facilities were good - gym, pool, etc.
I loved the my room overlooking the lake and ambience
The Hilton Suites Chicago/Magnificent Mile hotel in downtown Chicago is an upscale all-suite property in a prime downtown Chicago location. Ask about our executive level access and amenities. Walk to Windy City hot spots like the John Hancock Center, beaches on Lake Michigan, Water Tower Place, Magnificent Mile shopping, American Girl, the Museum of Contemporary Art, and Northwestern University. Our modern, all suite-hotel provides comfortable, well-appointed two-room guest suites and executive accommodations featuring two flat-screen TVs, a refrigerator and a separate sitting room. Upgrade to a Lakeview Suite and enjoy breathtaking views of Lake Michigan. The Executive Level suites give you access to the Executive Lounge where you will receive complimentary breakfast in the morning and hors d'oeuvres and private (cash) bar in the evening. Whether for business travel, family vacation or weekend getaway, the hotel is a great value in the middle of everything Chicago has to offer. Our hotel is close to the food and fun of State and Rush Streets. We're only a mile north of the Chicago loop, and minutes away from Navy Pier, the famous Merchandise Mart and McCormick Place Convention Center. Chicago O'Hare and Chicago Midway Airports are 45 minutes or less travel time. Our guests enjoy a long list of in-room amenities, including high-speed internet access and our decadently comfortable Sweet Dreams beds. For your convenience, complimentary wireless high speed Internet access is available in the public lobby areas. Enjoy stunning city and lake views from our 30th floor rooftop Fitness Center, featuring a heated indoor pool with spectacular Lake Michigan views and a complete range of cardio equipment. Choose to dine in The Southern Cut Barbecue, which serves up all of your favorite American and barbecue dishes with a down home country feel, or Mirai Sushi, a traditional Japanese dining experience. As always, you can get your daily Starbucks fix at Blenz Coffee Bar and Pastry Shop, too.
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