優點： "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
缺點： "The seat was the usual uncomfortable coach seat."
優點： "Amazing crew and good seats."
缺點： "In my experience everything was great."
優點： "Crew was pretty friendly"
缺點： "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
缺點： "What happened to complimentary snacks?!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The smooth ride. Possibly considerate of weather? Not an aviation specialist here..."
缺點： "Drinks before the plane takes off. Some of us have anxiety of flying!"
優點： "Boarding fast"
缺點： "Bus took forever"
缺點： "Sits not suitable for long distance travel"
缺點： "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
優點： "The crew was really nice. Flight was quicker than expected."
缺點： "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Window seat"
缺點： "4 hour delay and checked bags on different flight"
優點： "movies on the plane"
缺點： "when I tried to find Brussels airline the gate attendances didn't who what I was talking about, until I told one of them that I was going to London, then they said 'you need to go to United'. In other words, I wish there was an easier to way to determine what airline is actually operating the flight. Also the gate attendances didn't what I was talking about when I told them Brussels Arline."
缺點： "Flight was late due to a mechanical issue with another plane, which United declared “severe weather.” Delay in flight caused a missed connection rescheduled for 12 hours later."
缺點： "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Crew and employees were all great, could not have gone any better."
缺點： "For a three hour flight, entertainment was lacking. The fact that there are ONLY paid options was kind of a slap in the face. Even just providing some radio stations to listen to would have been acceptable as a free option"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The plane was almost unbearably hot prior to departure. We had to wait in the plane for ~25min due to an issue with the plane, and everyone was fanning themselves down. I actually was worried about the health of some of the older passengers on the plane. Bad experience overall."
缺點： "No help, and after hold of 45 min, representative hang up on me. I lost a ticket because of very bad customer service!"
缺點： "Wifi access"
優點： "Everything was on time!"
優點： "Everything !"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Not u til lDr momie"
優點： "Flight was super delayed and everyone was way to unorganized."
優點： "Prompt departure"
缺點： "The weather in denver"
缺點： "Not accommodating"
缺點： "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Arrival was late and United held the connecting flight! Thanks United."
優點： "Movies on personal device"
優點： "Having so many options to watch through the free wifi entertainment."
缺點： "It was so hot in the plane."
優點： "This overhead bag thing is just nuts. We were told there was no more room for bags after visibly panicked attendant came running up the jetway. Five poor people got their bags checks, then the plan was abandoned. In row 31, there were still empty bins. Do yourselves a big favor, UAL, and make it easier, not harder to fly. I have flown United for 30+ years but when you start charging for overhead bins, I am gone. This is insane. Win your customers' loyalty if you want your profits to rise."
優點： "Very professional flight crew and ground crew."
缺點： "Did not want to leave Merida."
優點： "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
缺點： "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."
優點： "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
優點： "Prompt departures, pleasant staff clean plane"
優點： "smooth landing"
優點： "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
缺點： "It is 6:50 PM. We are at the airport in Merida, Mexico. We were scheduled to leave at 8:22 AM this morning. The flight was delayed twice, due to maintenance. We are now scheduled to leave at 9:00 PM. The plane is coming in from Houston. An airline as large as United could have sent another plane here instead of having us wait 13 hours. We have a 4 hour drive to get home after arriving Houston."
優點： "The pilot was great. The smoothest take off and landing on the San Fran to Pittsburgh flight"
優點： "Clean. Timely"
缺點： "Too many carry on luggage items. People slow loading and exiting with multiple baggages. I paid for the in-house movie which didn't start until we were up in the air and cut off multiple times. Perhaps if you paid once during the day the next flight you could receive a code that would carry over so you wouldn't have to pay twice"
缺點： "SFO canceled incoming flights so I asked to reschedule and they put me on a American Airlines flight that had a layover in Pheonix. Why did they use another airline? Why did I pay for a direct flight and have to have a layover. Why did I have to wait in security again. This has been the worst travel experience I've ever had and I'll make sure never to fly united airlines again."